Manager Customer Service
Resume:
Philip S. Lord
PURPOSE DRIVEN MANAGER SEEKING NEW OPPORTUNITIES
***** ********* **. ******, ** 36608 • 251-***-**** • *********@***.***
More than seven years experience in the management of personnel, time, and products. Practice recruiting, human resources, legal compliance, and internal processes. Maintain high-quality oral and written communication skills.
Core Professional Strengths
Team Development
Task Management
Scheduling
Payroll
Evaluations/Coaching
Loss Prevention
Visual Merchandising
retail management
Customer Service
Professional Experience
HARBOR FREIGHT TOOLS FEB 2015-PRESENT
Assistant Manager-Mobile, AL
Customer Experience Manager provides day-to-day leadership of an 8+ million dollar store to build strong customer relationships and support business growth to enhance profitability for Harbor Freight Tools. Handling and overseeing all the daily processes that are carried out in the store, in the absence of the Store Manager.
ACADEMY SPORTS + OUTDOORS
Team Lead-Footwear – Mobile, AL AUG 2014-MAR 2015
Assists senior team lead or manager with daily operation of a 3.3+ million dollar department.
Achieved a 0.6% shrink for 2014
AMERI-FORCE FEB 2014-JUL 2014
Administrative Assistant-Moss Point, MS MAY 2014-JUL 2014
Perform a variety of general administrative tasks in support of the full recruiting process. Heavy emphasis on interview coordination & scheduling, and offer preparation. Provide support to Recruiters and interface with in-coming employees and hiring managers.
Utility Worker-VT Halter Marine FEB 2014-MAY 2014
Responsible for cleanup of the vessel and other areas of the shipyard. To include preparing surfaces for paint by using solvents and cleaning decks/tanks.
VITAMIN SHOPPE
Assistant Manager- Mobile, AL DEC 2011-NOV 2013
This position is responsible for assisting the store manager to run the retail store operations of a 1+ million dollar store by ensuring the store consistently executes all operational functions to company standards and reinforce customer service.
Reduce Shrink by 50% from 2011 & 91.6% Accuracy
Waterfront Rescue Mission MARCH 2011-SEPT 2011
E-Commerce Manager-Mobile, AL
Under the general direction of the VP, manage the startup and implementation of new ecommerce division.
Authored the job description for the new e-commerce division
Developed Sales Forecast and Start-up Cost Estimates
Dispatcher- Mobile, AL
Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using telephone. Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment. Prepare daily work orders and run schedules.
DOLLAR GENERAL CORPORATION
Store Manager –Store #10274 MAY 2008 – JAN 2011
Provide top level management support for a new retail unit within a multi-billion dollar general merchandise retailer. Grew sales to 1.5+ million dollars.
Directed store preparation and grand opening practices for setup crew and initial employees.
Consistently exceeded forecasted sales goals while carefully monitoring labor expenses.
Assistant Manager –Store # 3362 JUNE 2007 – May 2008
Assisted store manager in all aspects of store operations including payroll, training employees, annual inventory counts, etc.
Lead Sales Associate- Store # 3362 JAN 2006 – JUNE 2007
Sales Associate- Store # 3362 OCT 2005 – JAN 2006
BURLINGTON BRANDS
Night Manager JUL 2004 – AUG 2005
Successfully trained 10+ new employees on proper store procedures.
Sales Associate JUN 1999 – JUL 2004
OFFICE DEPOT JUNE 2003-AUG 2003
Sales Associate
Responsible for greeting customers, recovering store, setting up planograms, running register and putting out merchandise.
Education
UNIVERSITY OF SOUTH ALABAMA – Mobile, AL June 2007
Bachelor of Science in Business Administration, Entrepreneurship
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