Sales Customer Service

Evelyn Ramírez-Girona

(SME) Sales, Executive of the Year Award

Popular Choice, Sales Award New Customer Relationship Award Mobile: 787-***-**** E-mail: **********@****.*** Verde St. #190 Río Piedras Heights Río Piedras, PR 00926 Identify and capitalize on opportunities Strengthen alliances Pursue account growth and retention SALES MANAGEMENT & ADMINISTRATION

STRATEGIC PLANNING BUSINESS DEVELOPMENT CUSTOMER RELATIONS SOLUTIONS SELLING BUDGETING & FORECASTING CONTRACT NEGOTIATION TEAM LEADERSHIP METRICS & REPORTING Career Summary:

Offer enriched experience acquiring and growing accounts for high impact solutions becoming a business ally for clients allowing them to surpass efficiency, profitability and innovation goals. Exposed to all industries and types of business.

Thoroughly evaluate client needs to provide diligent and assertive proposals. Manage the complete sales cycle from project conception to inception ensuring impeccability in each phase. Excellent management of objections and added value communication.

Professional commitment and dedication validated by outstanding performance evaluations highlighting extremely satisfied clients, low receivables aging, assertive in conflict management and active participation in outreach activities, ethical, effective communication and accountability. PROFESSIONAL EXPERIENCE:

PERFORMANCE HIGHLIGHTS & BENCHMARKS

Evertec, Inc., San Juan, P.R.

CUSTOMER RELATIONSHIP MANAGER (2005 – 2015)

Developed client portfolio with current accounts and identified new prospects for technology solutions sales with multimillion dollar projects in the healthcare, manufacturing, retail and insurance sectors.

Managed the complete cycle: customer needs assessment, executive presentations, and development of solutions, negotiations, contracts, collections and overall account management.

Formulated proposal strategies aligning customer goals and operational reality with company capabilities; provided coverage and support based on scheduled business plan requirements.

Developed quarterly sales plans and forecasts for senior management; participated in all aspects of the sales process from needs analysis through solutions design and justification. Key Highlights:

Nine years of track records meeting and/or exceeding goals, and developing accounts in the pharmaceutical, healthcare and insurance industries, auto dealerships and retail stores exceeding quotas and leading projects valued up to $6MM.

Established benchmarks from the first year with over $1MM in sales. Other milestones include: New Business Award in 2014 for $2.5MM in sales; 2013: 108% over quota; 2011: 115% over quota

(highest achievement out of a team of 12 reps); 2010: 139% over quota.

Gained a solid reputation for product expertise and knowledge leading to account retention, including technology solutions: payment & billing processing, point of sale applications, merchant management solutions, data centers, business continuity and document processing, among others. Evelyn Ramírez-Girona

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PROFESSIONAL EXPERIENCE:

PERFORMANCE HIGHLIGHTS & BENCHMARKS

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Computerland, San Juan, P.R.

SALES MANAGER (1998 – 2005)

Led and trained a team of 12 sales representatives: established work plans and oversaw performance ensuring adherence to quality standards, policies and procedures. Followed up on sales, provided support to other departments and implemented initiatives to achieve operational efficiency.

Negotiated contracts with key accounts and provided sales and customer service support. Spearheaded growth plans to individual accounts and accountable for presentations and business negotiations. Completed product promotions, workshops and seminars that resulted in sales volume increase.

Started as account executive: managing key accounts for computer sales and services for corporate offices, manufacturing companies, financial institutions and others. Key Highlights:

Developed multiple accounts achieving annual sales records of $4MM with an 18% profit margin; maintained and surpassed the goal of $100K in monthly sales.

Selected as the IBM Product Champion and led all projects for the product lineup.

Strengthened the Sales Support Department maximizing the new client development cycle.

Established the 401K plan for employees solidifying engagement and retention. EDUCATIONAL BACKGROUND

Inter American University of PR, Metro Campus

Pursuing a Bachelor’s Degree in Management and Marketing Professional Development:

Keep up-to-date completing numerous trainings in:

Extreme Selling (RHE Management Service Helping Clients to Succeed (Franklin Covey), Fundamentals for Sales Managers Microsoft Sales Specialist Federal Grants Proposals Writing HP, IBM, 3COM, CISCO, Symantec Security and VERITAS Products Compliance Security Awareness Industry Standard Servers (ISS) SKILLS

Applications: SAP, MS Word, MS PowerPoint, MS Access, MS Publisher, MS Project, MS Money Communications: Fully bilingual (Spanish and English)

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