Customer Service Representative

Telisa Bemis

Experienced Customer Service Representative

Charleston, SC 29414

**************@*****.*** - 843-***-****

My objective is to pursue employment with opportunities of advancement and great experiences. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Financial Customer Service Representative

EGS - North Charleston, SC - April 2015 to August 2015 Making outbound and receiving inbound calls to collect on customer accounts.Sending emails and mailing customers letters of account status. Accurately document and update customer records in the computer system Customer Service Specialist I

Verizon Wireless - North Charleston, SC - September 2014 to April 2015 Receiving inbound calls to resolve customer issues. Scheduling follow-ups to resolve on going customer issues. Offer and educate customers on the benefits of products and services and explain how the recommendations will add value to the their wireless experience. Troubleshoot Tier 1 and communicate technical answers clearly and concisely.

Customer Service Representative I

T-Mobile - Daniel Island, SC - December 2013 to September 2014 Receiving inbound calls to resolve customer issues and give them a better overall experience. Answer questions and billing, products, and services. Up-selling products and services that will enhance their lifestyles. Using all the tools given in order to better assist customers with a resolution to their reason for calling. Properly document their account in details on the reason for the call. CSA Front End

Lowes - Goose Creek, SC - January 2013 to December 2013 Processing payments. Processing returns and customer service at the front desk. Addressing customer complaints. Providing excellent customer service to customers. Explaining and offering the benefits of extended protection plans.

Sales Team Member

Toysrus - North Charleston, SC - September 2012 to January 2013 Addressing customer concerns and providing a solution in a timely manner. Educating and offering customers on the benefits of credit cards and protection plans. Unloading and stocking products. Processing payments. Assist in maintaining a well stocked and neat store appearance. Customer Service Associate

Lowes - Florence, SC - February 2009 to July 2012

Processing payments. Processing returns and assisting with customer service at the front desk. Providing excellent customer service to customers. Answering and placing calls on multi-line telephone to assist customers. Processing over the phone orders. Placing calls to customers informing them of the status of orders that were placed. Filing documents and receipts. Balancing cash drawers and register loans. EDUCATION

Health Care Adminstration

University of Phoenix - Phoenix, AZ

2012 to 2013

Diploma

Kingstree Senior High - Kingstree, SC

2003 to 2007

SKILLS

Typing speed of 50wpm (6 years), Cash Handling (4 years), Microsoft Office (10+ years), Data Entry (3 years), Troubleshooting (2 years)

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