Sales Customer Service

Resume

*.- Personal Information:

Name: Miguel Angel Montes Ramos

Address: Cerrada Robereto # 3536, Col. Del Paseo Residencial CP 64920, Monterrey, NL, Mexico. Phone: home: 011-52-(81)-1099-0627; Nextel phone: (81)-1809-9685 Nationality: Mexican, born in Monterrey, NL

Degree: Industrial Engineer and Master on Business Administration (UDEM) E-mail: ***************@*******.***.**

2.- Work Experience:

Bureau Veritas start day: ene-2015 finished day: current job Mission of the company: Quality and Inspection Services, Consultancy and Certifications on 8 global businesses with leadership positions and large balanced Portfolio of Activities on: Marine, Industry, Construction, Certification, Commodities, Consumer Products, Government, Inspection & Verification. . Position: Northeast and Center Manager of Shop Inspection Important Results: *Third and Second Party Inspection Services doing Projects Management, wining important projects, as well as CWI activities with main costumer like: PEMEX (Exploration, Production and Petrochemical Divisions), Turkish Petroleum Co, Lukoil Co, Aramco Services Co, GE OIL & GAS, VETCO GRAY, etc. Asesoria y Servicios Tecnológicos start day: nov-2013 finished day: ene-2015 Mission of the company: Services of Non Destructive Test (NDT) likes; PT, MT, VT and Welding Process. Consultancy of quality systems until gets the certification of each customer under ISO-9001, ASME, API 6A, M-1003, TS-16949, TPI Services, Inspection of Components for Oil Platforms, etc. Position: Consultant

Important Results: *TPI Services (Third Party Inspection), as well as CWI (Certified Welding Inspector), *Teaching metrology, *Interpretation of drawings, *Control Pressure,

*Welding process of SMAW, GMAW, FCAW, etc. and welding symbols to engineers and welders, *TPI services for: Delta Energy Services, Aramco Services Co, GE OIL & GAS/ VETCO GRAY, Novo Grand Prideco, Donaldson, FORUM, Johnson Controls, PEMEX (Oil Platform) etc. Trinity Industries Mexico (Monclova Facility) start day: feb–2013 finished day: nov-2013 Mission of the company: Manufacture and sales of railroad freight cars and products for power gen. Position: Quality Assurance Manager/ Process Auditor Manager (Headquarter) Important Results: *Support production to improve key metrics likes; labor, productivity, scrap, etc, also projects, maintenance, customer service, from launches until finished and shipment process, mainly supporting production process to get company goals. *Coordination of quality audits from customers as well certification process approval.

*Develop and Implementation of Quality Welding System, reducing costs of manufacturing, warranties, corrective actions to reduce scrap and improve manufacturing process

*Certification Quality Auditor to get certification of ISO 9001 *Develop and Implement of Control Plans for current and new products *Coordination of activities to build and design quality and welding fixtures. *CWI (Certified Welding Inspector) approved *Level II-PT Asesoria y Servicios Tecnológicos start day: jun–2008 finished day: jan-2013 Mission of the company: Services of Non Destructive Test (NDT) likes; PT, MT, VT and Welding Process. Consultancy of quality systems until gets the certification of each customer under ISO-9001, QS9001, ASME, M-1003 or TS 16949. Position: Consultant

Important Results: *Design, develop, implement and certification of quality systems ISO-9001 for Cardio-Nef (IMSS s supplier); *Coordination of structural steel fabrication for some projects; welding inspection, building warehouses and rooms as well a commercial building with 17 floors into Monterrey s city doing structural steel as well finishing at building likes; roofs, walls, paints, floors, etc *Working for some projects to UANL. DBG Mexico S.A. de C.V. start day: jun –2004 finished day: jun-2008 Mission of the company: Manufacture and Sales of Automotive components Position: Manager of Engineering, Quality and Launch of Fabrication Important Results: *Support Production to improve key metrics; labor, productivity, scrap, etc. *Coordination of activities on areas of; projects, maintenance, quality, customer service, programs of fabrication for both facilities at Monterrey city. *Preventive and corrective maintenance plans for machines; presses (110 to 1000Tons capacity), coil feeders and stamping, piercing and forming tools, CNC turret, washer, shears, press breaks, welding machines, tool room with CNC machines, etc. supporting production activities to get goals of the company. *Coordination of quality audits from customers as well certification process approval of ISO/TS *Successful launches of new pieces for: Chrysler (Tier 1), Ford (Tier 1), Toyota (Tier 2), International (Tier 1), GM (Tier 2), Delphi (Tier 1), Nissan (Tier 2), Trane (Tier 1), Metalsa (Tier 1) etc., from kick off to PPAP//PSW or PSO Customer approval. *Coordination of engineering changes and building prototypes with profit $100K to $150K usd per year. *Black belt trained; implementing 5 S’s, reducing costs of manufacturing, reducing scrap and improves of manufacturing process. *Certified as Internal Quality Auditor, supporting implementation and certification of ISO/TS-16949, *Coordinator of activities of APQP, PPAP, FMEA, control plan, PSO, powerway and SPC process for current and new parts. *Coordination of activities for; design and fabrication of quality, welding and assembly fixtures, also for automatic and manual transfer tools as well for progressive stamping, piercing, forming or blanks tools.

Maquinaría y Laminados S.A. de C.V. start day: oct-2002 finish day: may-2004 Mission of the company: Manufacture and Sale of: Heavy structural steel (Air Filter Systems) and regenerative air preheated for Power Generation Position: Plant Director

Important Results: *Reducing the production time of heavy structural steel from 24 to 18 days per system. *Management of projects and its estimated costs of costumers: GE, Siemens, Pneumafil, Tractabel, CFE, etc. *Implementing lean manufacture and reengineering organization from 40 to 25 employees keeping the production capacity and productivity with 100 workers of 125 workers *Implementing the system of goals management with very well key metrics *Redesign, improve and implementation of quality systems certified under ISO-9001:2000 *Reducing customer’s claims by nonconformance of products and service *CAWI (Certified Associated Welding Inspector) for the AWS under code D1.1 2002.

Inspección y Sistemas de Calidad start day: may-2001 finish day: oct-2002 Mission of the company: Services of nondestructive test (NDT) likes: RT, UT, PT, MT, VT and consultancy on quality systems until get the certification of each customer under ISO-9000, QS9000, ASME, API, ASTM, M-1003, TS 16949, etc. Position: Quality Assurance Mgr.

Important Results: *Design, develop, implementation and certification of quality systems ISO-9000 for next customers; ISO-9002 EZI Metales and transition to ISO 9001:2000; ISO 9001:2000 Tedepsa certified using APQP, PPAP; *On Prolec-GE and MPI de Mexico teaching to; welders, supervisors and engineers of welding process likes; SMAW, GMAW, FCAW, SAW and Visual Inspections of joints and welds. *Supervising a lot of quality inspectors for oil piping lines on field. *Writing procedures of NDT under ASME, API, ASTM and AWS codes. *Writing procedures for welding process of aluminum and steel; cutting with laser, oxifuel, plasma, also for forming, stamping and punching process using CNC machines.

Acertek (METALSA GROUP) start day: may-1994 finish day: aug-2001 Mission of the company: Design, fabrication & sales of railroad brake beams for American and Canadian Customers as well automotive parts. Position: Plant Manager

Important Results: *Building a new facility on 5 months; coordination of the installation of two press machines and slitter machine (HERVOSS) and (Cone Crane) crane with capacity of 20 tons. *Project of design a rigging system for truck mounted for railroad freight cars. *Coordination of quality activities to win and keep TTX excellent supplier award for 8 consecutive years. *Participating on Strategic Planning of the company and PROEZA Group *Technical support to customers. *Research and develop of new products (on 1998 & ‘99 universal brake beams with capacity of 18000 and 24000 pounds) *Implementation of: Lean manufacture, continues improvement (Kaizen) and SPC on workshop. *On 1995, improvement of brake beam model 24 and gets its certification from the Association of American Railroad (AAR), increasing sales from 7,000 to 15,000 beams per month and the income over $10 million of usd per year. *Procurement of steel, components and tools for stamping process. *Improvements on the manufacturing process line of 24 brake beams. *Design, develop, implementation and get the certification on 7 months of the quality system under ISO-9001 with UL. *Member of task force Committee of AAR USA, Vice-President of Mechanical Committee on Mexico under AAR rules. Carl Zeiss de Mexico start day: aug –1992 finish day: may -1994 Mission of the company: Design, fabrication, service & sales of coordinate measuring machines (CMM) and microscopes. Position: North area Sales Mgr.

Important Results: *Sales and technical support of B&S (PCDIMIS), Zeiss, Leitz and Numerex CMM and optical microscopes on; GM, Ford and Chrysler facilities as well to; Dirona, ITESM, Ford Chihuahua, Ford-Altec., AO Smith, Carplastic, VW, Lascasiana, Maquinados Programados, Jaiter, etc. Asesoria y Servicios Tecnológicos start day: feb –1989 finish day: aug -1992 Mission of the company: Services on Non Destructive Test (NDT) likes; PT, MT and VT and Welding Process. Consultancy of quality systems until gets the certification of each customer under ISO-9001, QS9001, ASME, M-1003, TS 16949. Position: Consultant.

Important Results: *Teaching metrology, Interpretation of drawings, industrial security, welding process of SMAW, GMAW, FCAW, SSFCAW and welding symbols to engineers and welders of some companies likes; I.J. Deere of Mexico, Metallic Structures (Chihuahua), Union Carbide, Peerless Tessa, Metalsa, General Motors, Liquid Carbonic (Praxair), Autocan (Puebla), Prolvay (Puebla), etc. Acertek (METALSA GROUP) start day: oct –1986 finish day: feb -1989 Mission of the company: Design, fabrication, service & sales of railroad brake beams and automotive parts for METALSA Position: Operation Manager.

Important Results: *We started production with 12 welders; at February of 1989 we had 140 workers on 3 shifts. *Increasing the production from 1000 to 7000 beams per month. *First AAR certification of the products to sales the Acertek’s brake beams in USA & Canada. *Implementation of the SPC manually, a year later using Datamyte Equipment *Developing Suppliers for plastic, electronic and casting components. 3.- Assistance to Expo Shows:

Mexico City: *Expo-Mex. of: July of 1990, *Expo-metal mechanical of; sep.-90 & 91. AAR’s mechanical seminar and expo of: 98, 99 and 2000. Chicago city: *Quality Show: Apr-90, 92 & 94. *Expo IMTS: Sep. 92 & 94. *Expo of Railway Supply Association: Sep. 94, 95, 96, 97 and 98. 4.- Courses and Seminars:

Master Black Belt Certification -Facultad de Fisico Matematicas, UANL (Felipe de Jesus Arrona) Powerway: -Powerway Software on Chrysler Detroit HO Omex: -Quality Auditor TS 16949

Dalux on years 2002 and 2013: -Seminar for CWI certification under AWS code D1.1 2010 Edison Welding Institute (USA): -Advance on Welding Technology. Burlington Railroad (USA): -Freight car air brake course. Excel International: -ISO 9001 requirements, Internal Audits Course and QS-9001 Lead Auditor Course. ITESM: -SPC Statistical Seminar.

American Welding Society (USA): -Welding Inspection Technology, Structural Steel Code Clinic, Practical Inspection Clinic Numerex Corporation (USA): -Seminar of Metrology and Application of CMMs. Carl Zeiss Germany (Germany): -Seminar of: Technical Sales of CMM, Technical applications of CMM, UNIX Software of CMM. Brown and Sharp: - Courses of PCDIMIS and software for CMMs and its maintenance. Centro de Esp. Profesional: -Just in Time, Kanban, Kaizen and Lean Manufacturing. Instituto de Mandos Intermedios: -Production Management. IMECA: -Ultrasonic Inspection Technology.

Centro de Idiomas Best: -English courses until modulo 8. Microsys and otros: -Windows XP, Office XP, Ms Project, Autocad, KeyCreator CPM: -IX Congreso Internacional de Calidad Total

Railway Progress Institute (USA): -Seminar of M-1003 quality system. Algor (USA): -Finite Elements (ALGOR).

5.- Language: Spanish: 100% speak, 100% write, 100% read English: 90% speak, 100% write, 100% read Regards Date: 13-07, 2015

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