Customer Service Representative

Keri L. VanDrongelen

**** ** **** **

Renton, Washington 98056

Cell Phone: 206-***-****

E-Mail:

*******@*******.***

Objective

Obtain a position as a customer service representative. Skills

Resourceful use of time, maintaining the capability to prioritize projects and to creatively resolve any situation immediately.

Knowledgeable of business operating procedures, with technical skills in PC operations with interactive database management experience.

Excellent public relation skills, and very proficient written and verbal communications. Experience

Vacation Internationale 1417 116th Ave NE Bellevue, WA 98004 November, 2012 to August,2014

Owner Services/ Customer Service

Inbound and outbound calls in busy call center. Making reservations and waitlists for owners.

Taking payments and explaining in detail maintenance fees, resort fees and details of the resorts.

Assisting walk-ins (owners) in office when necessary, also assisting with special projects when slow.

ER Solutions, 800 SW 39th Street Renton, WA 98055 July,2006 to July,2009 Customer Service Representative

Inbound and outbound calls, answering questions, helped customers with making payments as well as setting future payments, helped in collections, assisted fellow employees with questions on other accounts.

Trained new employees. Worked on special project for wireless deactivations. Disconnected as well as restored services as required by company policy. Overlake Hospital, 1035 116th Ave NE, Bellevue, Washington 98004 November,2002 to

January,2003

Sterilization Technician

Duties included, sterilization of medical instruments, and equipment.

Running quality assurance tests for safety.

Daily logging of tests performed.

Adecco/ Verizon Wireless, 3055 112th Ave NE, Bellevue, Wash. 98004 February,2001 to August,

2001

Sales Support/ Customer Service

Sales support for Verizon Wireless as well as sub-companies.

Troubleshooting repair issues/ tech support.

Assisting customers with questions regarding their accounts. Hawkins Lettering, 18303 Bothell- Evt Hwy Ste 120, Bothell, Wa.98012 October, 1994 to February,

2000

Computer Embroidery Specialist

Achieved expertise in machine operations of a growing computerized embroidery company.

Maintaining the capability to prioritize projects.

Perfection required in creating sample logos for customers, helped when needed in other areas of company.

Westcoast Video, 12816 SE 38th, ste A Bellevue, Wa.98006 April, 1988 to September,

1994

Assistant Manager

Directly responsible for the daily operations of this busy video store chain, working with and in absence of owner and manager. Duties included, opening and closing store, bank deposits, cashiering/ data entry, reservations, and extensive customer service. Education

Bryman College, 981 Powell Ave., SW Ste. 200 Renton, WA 98057 2005 Pharmacy Technician

Graduated with honors/ diploma

Bryman College, 981 Powell Ave., SW Ste. 200 Renton, WA 98057 2002 Dental Assisting

Graduated with honors/ diploma

World Leisure Travel Academy, 240 Nw Gilman Blvd Ste E, Issaquah, WA 98027-2418

2000

Travel Agent

Diploma

Hazen High School, 1101 Hoquiam Ave NE, Renton, WA 98059 1990 Diploma

References Available Upon Request

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