Account Manager
Resume:
LISA CHRISTENSEN
*****************@*****.***
A consistent, top-performing technical solution specialist /engagement manager in the Cloud/Unified Communications/Contact Center/Data arenas. Extensive experience in managed services with profit and loss responsibilities. Infrastructure engineering-certified within ILEC/CLEC/IXC & OEM environments. Ability to bridge gaps between internal department/divisions and external customers/consultants/channel-business partner/VAR.
STRENGTHS
Managing Profit & Loss (Revenue Acquisition & Growth)
Introducing & Implementing Next Generation Technology Offerings To Market
Strategic Account Management
Project Management
CPE Sales (CAPEX & OPEX)
Maintenance Renewals
Contract Management
Scope/Statement of Work (SOW) Development/Implementation
Contract Negotiation & Business Case Development
Client Relations At Executive/C-Levels
Network Design – Public & Private Sector Customers
MPLS/GIG-ETHERNET/SONET Data Ports (MRC’s)
Cloud-Based Services
Managed Services / Hosting / Data Center Solutions
Unified Communications (UC) & Time Division Multiplexing (TDM)
Contact Center (CC)
MICTA/QUILT/GSA/OGS Master Agreement Development & Utilization
RFP/RFI Proposals
Forecast/Funnel CRM Accuracy (Salesforce)
Microsoft Office Suite (Excel/Word/PowerPoint)
Visio
Presentation (C-Level/Certified)
Market Analysis/ROI/TCO
Proposal Development / RFP/RFI/RFQ
Channel & Business Partner Management
TECHNOLOGY FOCUS
Unified Communications (UC)
Unified Communication Collaboration (UCC)
Contact Center (CC)
VOIP / IP / SIP
MPLS / Frame Relay / ATM
Ethernet
SONET / DWDM
Cloud / Hosted Solutions
Managed Services
Dark Fiber
Mobile Integration (4G / CDMA / LTE) Wireless Devices & Data Services
Fixed Wireless (DAS)
WiFi Networks (Sales/Management/Implementation – Access Points)
TDM
Network Infrastructure (LAN/WAN Ports/Hardware/Maintenance Agreements)
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Christensen Resume
PROFESSIONAL EXPERIENCE
AVAYA
2013 – Present
Client Business Manager / Engagement Manager - Managed Services
Technology Environment: Enterprise & Public Sector
Emphasis on providing direction and contract management in the planning, management, implementation and growth of infrastructure solutions for mission-critical environments. Heavy profit and loss responsibilities. Customer base includes top “Fortune” accounts. ITIL delivery model.
Major Accomplishments:
Division liaison between end-customer/multiple sales channels (direct/channel/business partner).
Manage commercial & contractual deliverables (C-Level)
Increase Revenue / Position custom value and upsell opportunities.
Implement and manage ongoing custom contract/billing requirements and maximize growth opportunities.
FRONTIER COMMUNICATIONS
2011 – 2013
Regional Account Consultant – Custom Wifi / Wireless Data Solutions
Sales Technology Environment: SMB/Enterprise/Public Sector
Major Accomplishments:
• Develop and deliver “go-to-market” strategy/technical direction/implementation of “Managed Wireless Networks”
•Demonstrate and position value via C-Level presentations
•Engage and interact with customers/decision makers at C-Level to close sales
•Key clients include municipalities/universities/healthcare providers/private sector
•Manage cost and solution development processes
•Develop/manage key relationships organization (engineering/project management/business partners/etc.)
SPRINT
2009 – 2011
Wireless Data Applications Business Development Manager - Specialty Consultant
Sales Technology Environment: SMB/Enterprise/Public Sector
Major Accomplishments:
•Develop technical solutions utilizing 4G technology in overlay sales position
•Revenue acquisition through sales to new and existing customers
•Instrumental in educating, selling, and implementing new 4G/WiMax technology solutions
•Introduce "Mobile Integrated IP" solutions to enterprise level accounts
•Introduce "Fixed Wireless" data options to enterprise level accounts
QWEST COMMUNICATIONS
2007 – 2009
Major Account Manager
Sales Technology Environment: Government & Education Vertical
Major accomplishments:
•Consistently ranked top regional performer in both NRC/MRC product sets
•Increased revenue growth in Central Region
•Mentor co-workers in product / sales methodology
•Develop departmental templates / presentation of new sales and maintenance contracts.
•Enterprise-class strategic sales experience selling to C-Level professionals
•Manage long-sales cycle in solutions-based sales environment
•Built credibility, established rapport, and maintained communication at multiple levels
•Manage cost, schedule, and performance of project components
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Christensen Resume
AT&T
1998 – 2006
Technical Sales Engineer/ Local Network Account Executive /Technical Consultant
Sales Technology Environment: Government / Education / Healthcare Verticals
Major Accomplishments:
•Key contributor in developing process/procedures to increase revenue
•Successfully work within multiple company/merger environment (TCG/AT&T/SBC)
•Consistent member of 100% Club
•Develop and executed turn-key custom client service solutions
•Develop Statements of Work and contracts to secure new and follow-on work
•Develop business case to justify project financial and technical parameters
•Direct coordination / implementation of third party vendor activity
EDUCATION
Purdue University Calumet
CERTIFICATIONS / PROFESSIONAL TRAINING
•Avaya Unified Communications
•Avaya Contact Center
•Avaya IP Office
•Situational Negotiation – Bay Group International
•Strategic Account Management Skills – ProAct Business Development, Inc.
•Digital Technology – Telcordia
•Wide Area Networking – Global Knowledge Network
•Professional Selling Skills - Achieve Global, Inc
•CCNA/CCDA – Intense School Training, Inc.
•AT&T IP / Data Networking Certified
•SONET Architecture & Rings – Telcordia
•Siemens/ROLM PBX – 8000/9000/9751 (Contact Center / ACD/Voicemail/Auto-Attendant)
Contact this candidate