Customer Service Sales
Resume:
**** ******* ***. *********, ** *****
Email: ********@*****.***
DIANE RAWLS
OBJECTIVE DDST:
I am seeking a position that will provide an opportunity for career advancement and professional growth.
FUNCTIONAL SUMMARY
Clerical Skills, Excellent Organizational Skills, Computer Management, Windows, Word, Excel, Outlook, Customer Service
EMPLOYMENT
2005 - Present
Systems & Methods Inc, Nashville, TN
Customer Service Representative
Provide superior customer service to presents regarding child support cases.
Update caller information on the Tennessee Child Support System.
Respond to inquiries relating to payments.
Maintain files with record of responses and activities.
Adhere to quality standards and security procedures for each caller.
*Please note that the contract for Tennessee Centralized Child Support has also been held by Tier Technologies, Inc. and Informatix, Inc. since 2005.
2001-2005 Sears Department Stores, Nashville, TN
Lead Consultant
Exceed sale, credit and miscellaneous income goals.
Maintain the sales floor in assigned departments including floor recovery and replenishment.
Supervise 8 associates ensuring sales performance standards are met.
Optimize and other miscellaneous income opportunities and ensure
Performance standards within the department.
Handle and resolve escalated customer issues.
1996-2001 Nortel Networks, Nashville, TN
Material Handler/Software Tech Assistant
Working with management system.
Programming and assigning security.
Downloaded software from respective services.
Software lab production technician
Processed customer returns
Received and checked stock
1988-1996 Sizes Unlimited Nashville, TN
Assistant Manager
Reported all sales daily.
Inventory control and customer relations.
Hiring personal and scheduling of employees
Trained interim employees
EDUCATION
1980-1984 Tennessee State University, Nashville, TN
BS, Fashion Merchandising
REFERENCES
Available upon request.
Contact this candidate