Sales Service
Resume:
Alex (Yoon) Kim
Rowland Heights, CA 91748
*********@*****.*** - 909-***-****
EDUCATION
BA in Human Resource Management
Rutgers University - Camden, NJ 2000 to 2002
AA in Science & Public Relation
Harcum College - Bryn Mawr, PA 1998 to 2000
University of Massachusetts - Amherst, MA 1997 to 1998
WORK EXPERIENCE
Client Service Director
Kim's Varieties - Trenton, NJ - November 2013 to March 2015
Responsibilities
1. Motivate workers through incentives and positive feedback with good leadership.
2. Plan, organize, assign, direct, and review the work of employees.
3. Analyze data & Make crucial business decisions
5. Ensure that a company is on track to meet financial and customer service goals
6. Prepare reports for senior management
7. Ensure the department complies with company polices
8. Ensure workers have the resources to complete their work
9. Perform human resource activities such as performance evaluations, hiring and discipline
10. Assist employees in reaching goals and objectives related to sales, productivity and profitability
Accomplishments
1. Increased sales by 17% in six months by employing aggressive marketing sales and strategy tactics.
2. Achieved company targets by 78% following excellence in sales techniques
3. Reorganized the company inventory procedure by bringing in automated features and thus reducing the timeline of the inventory process.
Skills Used
1. Manage the pipeline based on where customers are in their buying process
2. Focus on employees review and comments by communicating thoroughly & frequently.
3. Excellent computer skills (Microsoft office), organizing work environment and communication skill.
Business Development Manager
Hananel Inc. - Los Angeles, CA - May 2006 to October 2013
Responsibilities
1. Researched and gathered data for departmental reports, preparing agendas, editing data, as well as the extraction.
2. Prepared, assembled and tracking expense reports, scheduling and coordinating meetings, planning of events,
3. Coordinated and participated in vendor meetings to discuss and review upcoming seasonal merchandise and future market
4. Evaluated departmental budget and working closely with the finance office to ensure timely processing of payables and receivables with internal and external vendors.
Accomplishments
1. Increased sales by 39% in six months by employing aggressive marketing sales and strategy tactics.
2. Achieved company targets by 85% following excellence in sales techniques
3. Reorganized the company inventory procedure by bringing in automated features and thus reducing the
Time line of the inventory process.
Skills Used
1. Communicating with co-workers and employers thoroughly.
2. Excellent computer skills (Microsoft Office), organizing work environment and communication skill.
3. Using different languages such as Spanish, French, Japanese and Korean for international sales
Client Service assistant manager
Specialty Laboratory – Valencia, CA – May 2003 to June 2005
Responsibilities
1. Ensure clients satisfaction with an organization’s product or service.
2. Directing and controlling the processing and fulfillment of orders, fielding clients inquiries and resolving complaint.
3. Participate in continuous improvement activities and perform other related duties as assigned.
4. Responsible for coordinating responses to customer requests for quotes, purchase/sales order and mange proposal for recurring product opportunities.
Accomplishments
1. Awarded by California State University for excellent service.
2. Recognized by various clients for resolving many issues with clients and organization.
3. Achieved more clients by contacting them with excellent communication and organization information.
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