Customer Service Management

Maria Rauf Khan

Phone: 201-***-****

** **** ***** ******

Bergenfield, New Jersey Email: ****.******@*****.***

United States of America

Objective:

To work in a Dynamic organization where advancements are based on achievements, aspiring to utilize my technical skills to maximum, while contributing to achieving a new high in company excellence.

Professional Strengths:

Possess excellent Communication skills, both verbal and written.

Familiar with the Principles and Procedures of Business Management.

Possess strong Organizational and Management skills.

Goal – oriented and ability to handle multiple tasks.

Possess strong analytical skills and perform tasks in given time.

Possess strong interpersonal skills.

Technical Skills:

OPERATING SYSTEM Windows 2000/2007 and Windows XP

Programming Languages JAVA, JAVA SCRIPT, C/C++, PHP

Web Technologies and Tools HTML, XML, CSS, DREAMWEAVER, ADOBEPHOTOSHOP CS6, JQUERY,Flash.

Database MS Access, SQL server 2008/2012

Software Tools MS OFFICE Applications including MS Project and MS Visio.

Website Designer and Website Developer, freelance

Experience:

STYLO SHOES Pakistan-Hyderabad 2011 – 2013

Responsibilities

Working as a Business Analyst in style shoes.

To understand the customer service Principles

Problem solving unusual circumstances

Team Development, Facilitating staff learning training and Development.

To handle Problems and Questions of Customers.

Page 2 ****.******@*****.***

IT-WIZARD PAKISTAN- KARACHI 2013- 2014

Responsibilities

Working in an IT based company as a Website Designer and Website Developer.

Meeting clients to identify their needs and liaising regularly with them.

Designing sample page layout including Text size and color.

Presenting initial design ideas to clients.

Coding using a variety of software.

Researching current design trends.

Registering Web Domain names and organizing the hosting of the Websites.

Working with different content management system.

Editing content, Debugging code and Re-design the Web Pages.

Testing the Website to ensure it is working.

Handed the completed Website over to the Clients.

Designing in Adobe Photoshop.

Education Summary:

Bachelors in ECONOMICS from

GOVT: SHAH LATIF COLLEGE HYDERABAD SINDH, PAKISTAN

Certification in Adobe Photoshop

Chambers Institute in Hyderabad, Pakistan

Certification in Website Designing

Aptech Institute in Hyderabad. Pakistan

ATTRIBUTE:

Permanent Resident of USA

Willing to Travel as Needed

Contact this candidate