Medical Customer Service

Patricia Usher

*** ***** ***** *****

Wilmington, NC 28412

(910) 512–2447

************@*****.***

QUALIFICATION SUMMARY:

First-Aid and CPR/AED/FBAO certifications.

CMS-1500 billing experience and received extensive training in HIPAA compliance and regulations.

Dependable professional that works well independently as well as in teams.

Exceptional administrative skills with the ability to type over 50WPM.

CPT, HCPCS, ICD-9, ICD-10 coding knowledge and MedTrak software training.

Experienced in providing outstanding customer service to a diverse client base.

Comprehensive knowledge of the techniques and methods of providing customer services.

Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)

Enough exposure to the organizational expectations about standards of cleanliness

Supervised the cleaning, maintenance and care of building and grounds.

EDUCATION:

Miller-Motte College – Wilmington, NC

Associates in Applied Science in Electronic Medical Records

Graduation Date: Jul – 2015

Cumulative GPA: 3.37

Related Coursework: Medical Law and Ethics, Medical Terminology, Anatomy and Physiology, Pathology, Medical Coding, Pharmacology, Emergency Procedures, Healthcare Standards, Health Information Systems, Medical Insurance, Advanced Medical Coding, Medical Computer Applications, Medical Office Systems, Registries and Statistics

WORK EXPERIENCE:

Cleaning Representative

Cokes Cleaning – Wilmington, NC Jul 2010 – Dec 2011

Exceptional experience within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Maintained a high-volume workload within a deadline-driven environment.

Cleaned and restored building interiors damaged by fire, smoke, or water, using commercial cleaning equipment.

Controlled supplies, equipment, and personnel necessary to meet customer specifications.

Complied with all proper safety policies and procedures when using cleaning chemicals.

Cashier

Wal-Mart – Wilmington, NC May 2008 – Jul 2010

Promptly greeted all customers with a friendly and courteous manner and timely answered any questions from customers.

Properly maintained funds in register and followed company policy in voiding transactions, exchanges, and over or short situations.

Effectively opened and closed the register and counted out the register drawers and recorded appropriate information to prevent cash loss.

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