Customer Service Sales

Jacolby Davis

**** ******** ** ***. ***

Houston, TX 77021

*************@*****.***

Home: 281-***-****

Cell:281-***-****

•Dedicated customer service lead with 5+ years of experience in customer service/clerical managing. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

•Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Administrative Information

Microsoft Applications: Excel, Word,

Power Point, Spreadsheet’s

Customer Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement

Net ace, RMS,CMS

Teambuilding & Training

Data Entry

Order Fulfillment

Professional Experience

Zara U.S.A / (PFC) – Houston, 04/15- Present

Stock-Clerk/Lead

Organize and monitor inventory levels to maximize efficiency through RFID. Responsible for all the inventory aspects on the site such as stock location and availability, replenishment control and inventory auditing. Also in charge of the accuracy of all data kept on the receiving, production, and shipment of stock. Selected Contributions:

•Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

•Receive and count stock items, and record data manually or using computer.

•Putting forward recommendations for operational policy, procedures and goals.

•Presenting written reports and analyses to senior logistics managers.

•Creating and maintaining spreadsheets to report and analyze data.

•Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Optimal Health Services Houston, TX

05/12 to Present

Provide basic patient care under direction of nursing staff. Perform duties such as feed, bathe, dress, groom, or move patients, or change linens. May transfer or transport patients. Includes nursing care attendants, nursing aides, and nursing attendants. Selected Contributions:

•Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.

•Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.

•Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

•Certified in several company trainings, and policy classes

•Exemplified the

•Daily logging of patient information

•Open/Close store to company policy

USA- Home Depot Inc., TX 03/12-11/14

•Customer Service Supervisor

•Advanced to increasingly responsible positions, Assisted with sales, inventory, merchandising and cost controls.

•Maintained high standards in sales and safety and complied with regulatory guidelines.

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•Supervised over 4 employees on front end and ensured every customer received and excellent sales and service experience.

•Lead team and facilitated overall team.

•Responsible for maintaining high customer service levels to customers and other centers.

•Home store results manager, active in district Management support for three stores.

•Complete Store operation requirements by scheduling and coaching staff.

•Maintains control of action correspondence; performs follow-up action to ensure timely reply/action

•Provided technical guidance, advice in personal set up.

•Provided end-user support, and troubleshoots problems and implements changes in assigned areas, such as visual Merchandizing and loss prevention.

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Education and Training

Manvel High School Manvel, TX

High School Diploma

T.W.I.C Card Holder

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