Service Manager
Resume:
RUBEN R. BANDRIL
********@*****.***
********@*******.***
PROFESSIONAL SUMMARY:
Hardworking and quick individual, experienced in the nature of work in the employee dining room job. Offering exceptional skills in preparing, setting salad bar, set temperature for cooked food from the kitchen. Cleaning the dining room/cafeteria and demonstrated expertise to maintain an inviting premise and to represent the highest standard of excellence in room upkeep and employee satisfaction.
PROFESSIONAL EXPERIENCE:
THE RITZ-CARLTON, Pentagon City, VA
Employee Dining Room Attendant – April 17, 2014 to present
COURSE/ORIENTATION/TRAINING/SEMINAR CERTICIFATE:
1. Living Our Core Values (LOCV) Living Our Employee Promise (LOEP) Working in a Multigenerational World
2.Three Steps of Service: Executing Each Step
3.Three Steps of Service: Communicating Flawlessly
4.Three Steps of Service: Building The Foundation
5.Day 21 Orientation
6.Living Our Core Values (LOCV) Living Our Employee Promise (LOEP) A World of Opportunity for Non-Management (USA & Canada)
7.A Great Food Safe Food
8.Food Allergen Course
9.ADA 2010 Enabling Independence: Service for Guests with Disabilities
10.Handling Inappropriate Requests by Hotel Guests - English On-Line
11.World of Independence: Module 1 Non-Harassment
12.Information Security and Protection Training (ISPT) Acknowledge Live Training 2014
13.New Employee Orientation
JOB DESCRIPTION:
QUIJANO’S HOUSEKEEPING/CATERING SERVICES: Quezon City, Philippines
Attendant/Housekeeping Aide - May 2010 to December 2012
Cleaning the rooms and the assigned areas, cleaning includes: restrooms, lobby, ashtrays and garbage containers.
Responds to guests' requests such as delivery of housekeeping supplies.
Reports to supervisor the repairs needed/unsafe conditions of the supplies and amenities to minimize waste within all areas of housekeeping.
Monitor and maintain cleanliness, sanitation in assigned service areas.
Sweep, scrub, mop, wax floors, vacuum carpets.
Follow instructions, and work independently according to tasks priorities.
Maintains and observes precautions to protect hotel and guests property.
PRIVATE FIRM (HOME CARE) Worked Part-Time Cabanatuan City, Nueva Ecija, Philippines
Caregiver-Support - July 2005 to July 2008
Build companionship, conversational engagement with the senior clients.
Assisting in medication and appointment reminders.
Light housekeeping and meal preparation. Housekeeping includes: Making beds, vacuum carpets.
Assist in grooming, bathing and toileting.
Treat and care for the senior clients and their property with dignity and respect.
BOSS’ CHOW CATERING/HOUSEKEEPING SERVICES: Manila, Philippines
Attendant/Housekeeping-Aide - June 1995 to September 1996
Maintains the cleanliness of the function rooms, storage/stock rooms, hallways and service areas at all times.
Remove trash, dirty linen, and room service items.
Retrieve clean linen and skirting and stock in storage areas.
Perform other reasonable job duties as requested by Supervisor.
Monitor and maintain cleanliness, sanitation of assigned areas.
OTHER SKILLS:
Teamwork:
Being a constructive team member contributing practically to the success of the team.
Problem Solving:
Creative thinking things through in a logical way in order to determine key issues.
Flexibility/Adaptability:
Eagerness to learn and perform new tasks that benefits the company.
Interpersonal Skills:
Self-starter with great communication skills that will work well with others and the ability to establish good working relationships.
PROFESSIONAL REFERENCES:
Jose Hernandez - Executive Chef, Ritz Carlton, Pentagon City
Archibald Colin - Chef, Ritz-Carlton, Pentagon City
Steven - Chef, Ritz-Carlton, Pentagon City
Dilia Davis - Asst. Director-HR, Ritz Carlton, Pentagon City
Mr. Muro - General Manager, Ritz-Carlton, Pentagon City
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