Project Manager Management

Suzanne LeBlanc

**** ** **** ****** ******* Creek, FL 33063

561-***-**** ********@**.***

IT Project Manager

Business and IT Planning Cross-Functional Supervision Budget Management

Experienced project manager directing all phases of diverse technology projects. Skilled business strategist, able to align business goals with technology solutions to drive process improvement. Effective communicator who can translate business requirements and technical information to all project participants and stakeholders.

Consultative Scope Development

Clear Definition of Deliverables

Appropriate Resource Allocation

Efficient Change Management

Proactive Vendor Management

Adaptable Conflict Management

Testing and Quality Assurance

Critical Thinking/Problem Solving

Team Building and Mentoring

Project Rollout and Support

Timely, In-Depth Reporting

Post-Project Assessment

Professional Experience

PARALLON, Sunrise, FL 2015 - present

Project Manager, Infrastructure and Data Conversion

Responsible for the infrastructure and data conversion tasks and requirements for a project that entails migrating multiple legacy systems into one integrated system.

Function as the primary point of contact for all project communications involving the business units and the infrastructure and data conversion teams.

Formalize technical specifications to outline all data mapping needs and conversion requirements.

Prepare detailed work breakdown structures (WBS) that drive team accountability.

Guide the work of technical teams, including creating specifications for hardware and network needs to enable the building of the development, testing and production environments.

Assess business implications for each project phase and work with business owners to mitigate any risks identified by the business.

Oversee all aspects of project deliverables and acceptance testing of final results.

PROHEALTH PHYSICIANS, Farmington, CT 2013 – 2015

Project Manager, Accountable Care Organization (ACO) Initiative

Responsible for implementation and deployment of enterprise-wide population health management technology projects, allowing health care providers to collaborate on patient care and better manage medical costs.

Function as the primary point of contact for all project communications, promoting the partnership of ProHealth with ACO technology providers.

Articulate project goals and scope, translate business needs into technical terms, and prepare detailed work breakdown structures (WBS) that drive team accountability for achieving project milestones.

Guide the work of technical teams, including the creation and implementation of interface specification templates to normalize Admission, Discharge, and Transfer (ADT) and HL7-standard data feeds from various hospital partners.

Assess business implications for each project phase and monitor progress to meet deadlines, standards, and budget targets.

Resolve project issues such as staff shortages, scope creep, and divergent business and user needs.

Oversee all aspects of project deliverables and acceptance testing of final results.

PROJECT EXAMPLE 1

Active Care Team - Clinical Data Integration

Evaluated and coordinated delivery of technology such as interfaces, data feeds, and connectivity solutions to exchange Continuity of Care Documents (CCD), Admission, Discharge, and Transfers (ADT) and order/result messages (ORU) between hospitals, electronic health records, and skilled nursing facilities.

Worked closely with outside programmers to create and develop a custom Continuity of Care Document (CCD) allowing data transfer between Allscripts electronic health records and the Active Care Team application.

Customized a claims interface that by using the claims data to augment the clinical data resulted in a more complete and accurate health record.

Created and tested workflows in Active Care Team to facilitate the ACO clinical programs.

PROJECT EXAMPLE 2

Medicare Shared Savings Program (MSSP) - Group Practice Reporting Option

Created technical and functional specifications which enabled coding of the required xml files for 2013 year-end reporting.

Acted as liaison between Centers for Medicare & Medicaid Services (CMS) and ProHealth during the post reporting audit.

Managed the creation and submission of all required CMS files to ensure compliance with the MSSP Shared Savings Program including the GPRO Web Interface year-end reporting.

CITY OF FORT LAUDERDALE FIRE RESCUE, Fort Lauderdale, FL 2005-2013

Technology Strategist

Responsible for overall direction of technology projects to ensure consistency with departmental strategy and goals.

Researched department activity, suggesting areas which could benefit from information systems technologies.

Planned, prioritized, and implemented technology project plans.

Developed Requests for Proposals (RFPs) including timeline, milestones and tasks, scope of work documents, payment schedules, and acceptance testing.

Facilitated the bid review process and collaborated with vendor review committees.

Managed initial system documentation and training.

Addressed issues and required corrections through system change or workflow.

Oversaw all aspects of project deliverables and acceptance testing of final deliverables.

Interfaced with all participants and stakeholders (internal and external) to ensure compliance with project deadline, specifications and budgets.

Evaluated software compatibility and end user needs and recommended software efficiencies.

PROJECT EXAMPLE 1

MedUSA – Medical Electronic Patient Care Reporting

Managed project development of an electronic patient care reporting system (ePCR), resulting in real-time wireless cellular transmission of medical reports to the Fire Department server.

Leveraged the Bluetooth technology in the LifePaks defibrillator to transmit relevant patient data directly to first responder’s laptop, and also leveraged the receiving hospital’s wireless technology, allowing a report to be printed by the first responder for the hospital’s patient record.

Partnered with the City’s Medical Director to integrate medical protocols into the computer software for one-click reporting.

Conceptualized an interface between the Computer Aided Dispatch (CAD) system and the MedUSA software that allowed all relevant call data to be directly downloaded into the call. This interface was later written by the vendor and incorporated into the project plan.

Worked closely with Medicare, Medicaid and the billing vendor to create a billing extract that ensured that all transport bills sent out were accurate and timely, significantly improving accounts receivable.

Established a Public Safety Circuit with Verizon to ensure that all ePCR tablets were a top priority for connectivity during a disaster. This was tested during Hurricane Wilma and our tablets had an average uptime of 99% during the storm and for weeks after during the rebuilding.

Honored by Broward General Hospital and the City Commission in recognition of outstanding project results.

PROJECT EXAMPLE 2

Mobile Data Terminals (MDT)

Planned, coordinated and implemented a mobile data terminal in each department vehicle allowing dispatched call data to display immediately to first responder’s laptops.

Consulted with Fire Department Operations personnel to conceptualize and design a more functional system.

Liaised throughout the software development life cycle with vendor and Fire Department personnel to ensure requirements were met, while tracking all project deliverables.

Conducted QA testing and oversaw the MDT rollout.

SHE’S I.T., INC., Boca Raton, FL 2000-2005

IT Consultant / Project Manager

Consulted with clients to identify and address their technology needs.

Recommended technology solutions that would best suit the clients’ situation and budget.

Generated and implemented the project plan and scope of work.

Monitored all aspects related to the project lifecycle.

Provided direction and support to the project team.

Implemented project changes.

Reported on project progression.

Assessed results post-project.

Education & Credentials

Bachelor of Arts, English, Florida Atlantic University, Boca Raton, FL

MBA with an emphasis in Project Management, Grantham University – expected graduation May 2017

MCP (Microsoft Certified Professional)

Six Sigma: Currently completing coursework

PMP (Project Management Professional) test scheduled for October 30, 2015

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