Customer Service Sales

TAMMEY J. KARP

**** **** ***** **, *********, Ohio 44135

Cell 440-***-****

t ******@*****.***

PROFESSIONAL SUMMARY

Highly enthusiastic customer service and sales professional with over 20 years client interface experience in a call center environment, retail, outside sales, and in a business communication center. S KILL HIGHLIGHTS

*strong organizational skills *top sales performer and goal driven *multi tasker

*seasoned in conflict resolution *works great in a team or on own *customer service expert

WORK EXPERIENCE

HERITAGE COLLEGE

Adjunct Teacher for Personal Training 02/2015 to Current Providing an education on the basics to technical aspects of personal training..(1ess than 5 hours)

FITNESS 19

Cleveland, OH

P ersonal Fitness Trainer 05/2010 to Current

Working with over 40 clients monthly.

Create workout programs for clients achieve monthly goals. Over 50% of those clients have achieved or exceeded their weight goals. Maintained up to date health, BMI and chart reading for each client. Developed a high empathetic client relationship and earned reputation for high sales goals monthly. Provide training on all equipment and team assistance with new member sales.

OGILVY

New York, NY

Benefits Field Service Representative 06/2010 to 01/2011 Provide excellent customer service to existing client base. Upsell on over 60% of the client base at time of the visit. Excellent closer on sales out in the field.

Excelled on monthly commissions more than 50% of the duration of the program. Completed all weekly reports via Excel Spreadsheets and programs to Supervisor. Completed this benefit program well before its deadline date. C OX COMMUNiCATIONS

Parma, OH

Senior Customer Service Retention Representative 10/1996 to 01/2010

Cross trained and provided backup for other customer service representatives when needed. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Earned “Top Seller” for over 6 years.

Achieved high sales percentage and consultative, value focused customer service approach. Resolved product/policy issues and shared benefits of new technology. Received several outstanding customer service awards from achieving over 95% sales and monitoring scores. E DUCATION AND TRAINING

CERTIFIED PERSONAL FITNESS TRAINER

International Fitness Association (online education) Orlando, FL renewed license 12/2014 renewed American Heart Association certification in First Aid and CPR/AED certification 03/2015 BUSINESS MANAGEMENT DEGREE

Cuyahoga Community College Parma, Ohio 1992

Attended part time /// Coursework in Business Administration and Organizational Development. BROADCAST ON AIR AND SALES

O hio School of Broadcasting and Technique Cleveland, Ohio 1985 completed Obtained my FCC License to Broadcast on air with Radio & Television. Sales skills and programming included in schooling.

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