Customer Service Manager

Michael H. Derewicz

**** ********* ****

Hoffman Estates, IL 60169

Telephone: 630-***-****

Email: *********@*****.***

Highlights: - Extensive restaurant management experience

- Educated in the hospitality and culinary management fields

- Possesses a thorough understanding of sales, customer service and business operations

- Proven track record in implementing and improving quality and profitability standards

- Knowledgeable of restaurant inventory, purchasing, administration and financial procedures

SKILLS and QUALIFICATIONS :

-People Management

-Planning

-Foster Teamwork

-Giving Feedback

-Verbal Communication

-Multi-Tasking

-Customer Service

Restaurant Management Experience: 1996 through 2014

Nourish Nook Restaurant and Café: General Operations Manager West Bend, WI

IHOP: Assistant General Manager Hoffman Estates, IL

Golden Corral: General Manager Schererville, IN

Golden Corral: Assistant General Manager Bolingbrook, IL

Chili’s Bar & Grill: General Manager Mexico City, Mexico

Buona Beef and Catering (Buona Companies): General Manager Multiple Illinois Locations

Professional Duties:

- Responsible for managing the daily operations of various full service culinary establishments

- Managed restaurants with an average sales volume of up to $4 million

- Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, scheduling,

coaching, counseling, and disciplining employees.

- Oversaw and trained management, supervisory and administrative staff

- Sourced, negotiated pricing and handled the purchasing and delivery of food and non-food items

- Developed and implemented inventory, delivery and cash handling procedures

- Chaired and took part in a Train the Trainer program (IHOP)

- Directly involved in local marketing efforts in order to increase sales

- Consistently surpassed expectations relating to quality, sales and service set by corporate

- Performed all responsibilities relating to profit and loss management

- Designed and implemented a catering division in order to generate additional sales (Golden Coral)

- Served a diverse group of customers effectively using bilingual (English/Spanish) skills

- Specially assigned to troubleshoot issues relating to food and liquor costs, labor, revenue and customer

service by monitoring portion control and quantities of preparation, and minimizing waste to ensure

high quality.

- Implemented several successful sales campaigns which significantly increased food and liquor revenue

- Responsible for overseeing the opening of 3 new restaurant locations (Buona Companies)

- Maintained a safe, secure, and healthy environment by establishing, following, and enforcing sanitation

standards and procedures; complying with legal regulations; securing revenues.

Education: Widener University Chester, PA

Bachelors of Science: Hotel and Restaurant Management Graduated

Community College of Baltimore County Baltimore, MD

Associates of Applied Sciences Degree in Restaurant Management Graduated

Lakeland Community College Mattoon, IL

Culinary and Restaurant Sanitation Coursework (Dean’s List)

Certifications: Illinois Department of Health and Sanitation Certified Current

Awards: Award of Excellence from the Oak Park Department of Health while managing Buona Beef

Volunteer: Willow Creek Community Church Care Center Current

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