Manager Medical

Business Analyst Achievements:

Automation of Ongoing Professional Performance Evaluation to meet The Joint Commission requirements.

Administration of CMS Bundled Payments Model 1 Gainsharing Pilot with more than 70 physicians enrolled year one.

Engineered/administrated a network linking more than 400 healthcare practices with several hospitals, 50 healthcare departments, insurance companies, and pharmacies to improve exchange clinical and financial information resulting in reduced administrative costs and improved patient care.

Selected, marketed, installed, and trained physician practices in the use practice management systems thereby reducing administrative costs.

Project managed implementation of 300-clinic management system resulting in improved collection of fees and reduced wait times for patients.

Developed model to analyze the financial ROI and patient service benefits of HIE for Integrated Medical Systems.

Developed training programs for numerous organizations and programs

Expertise Highlights

Client Needs Analysis

Network & Systems Administration

Strategic Technology Planning & Marketing

Client Process Reengineering

Database Design & Management

Resource Utilization and Quality Analysis

Data Analysis, Report Writing

Major Software/Systems Implementations

Testing/Scripting/Documentation

Technical Writing (Manuals/System Specs)

Development/Implementation of Training Program Curriculum

Transactional Analysis/ROI

Proficient – Crimson Clinical Advantage, Crimson Market Advantage, Allegiance Patient Voice, AllScripts Sunrise Clinical Manager, Microsoft Office Suite, Drupal 7. Novice- Dreamweaver, Fireworks, WordPress, Photoshop, Joomla and Flash, SEO Tools, SQL.

Work Experience:

2012 – August 2015: Clinical Informatics Business Data Analyst – Robert Wood Johnson University Hospital Hamilton – Hamilton, NJ

●Monthly reports analysis of resource utilization, quality indicators, and Ongoing Professional Performance Evaluation by integrating data from multiple systems including IBEX, and SCM into Crimson Clinical Advantage.

●Patient complaint reporting and analysis.

●Nursing PI reporting for improved patient outcomes and lean initiatives.

●Management of provider alignment data/reporting for CMS Bundled Payments Gainsharing Model 1 pilot. Enrolled physicians. Engineered Access Database to facilitate data management.

●Installation, training and support of physician office access to hospital applications and HIE.

●Service line and physician outreach Marketing analysis via Crimson Market Analysis

●Programming for quarterly Office Managers luncheons.

●Development of marketing program and enrollment of patients for HIE.

●Development of customized database to facilitate nursing research studies.

●Bi-annual Culture of Patient Safety Survey analysis.

1994-1997: Manager, Special Projects - Integrated Medical Systems - EIi Lilly, Golden, CO

●Created/implemented corporate-wide program to measure the quantitative and qualitative value of communicating medical information among physicians, insurance companies, pharmacies and hospital departments.

●Wrote case studies identifying how customers used IMS products and services to improve patient care and to obtain financial benefits.

●Conducted seminars/trainings for hundreds of IMS customers at regional and national meetings.

1993-1990: Manager, Physician Support Services- Presbyterian Healthcare System, Dallas, TX

●Developed medical information communications network servicing more than 400 physicians and 40 departments within a three hospital health care delivery system. Network featured interfaces to 12 different host systems.

●Cultivated network marketing activities, technical planning and installation, training and customer support.

●Managed staff and $3,000,000 budget.

1990-1987: Manager, Physician Support Services- Medical Center of Delaware, Christiana, DE

●Developed services to deliver clinical and billing information to increase physician referrals.

●Selected, implemented, and trained hospital staff, physicians, and physician office staff in the use of various billing, scheduling, and clinical systems.

Teaching and Professional Writing Work Experience:

2005-2012 Present: Substitute Teacher, Moorestown Township Public Schools

●Taught students of all ages and abilities throughout Moorestown Schools using multi-learning style approach. Created lesson plans customized to learning styles in an inclusion environment.

2003-2007: Art Specialist - JCC Camps at Medford, Medford, NJ

●Created curriculum and taught multi-art classes to children ages 7-10. Taught up to 500 students per week.

1986-1987: Supervisor, Data Processing Documentation Services - Drexel Burnham Lambert, NY, NY

●Supervised design, writing, and production of technical operations manuals for data center of a securities brokerage firm. Implemented workshops to train data processing staff in the use of mainframe and network management equipment.

1983-1985: Professional Writer - Ziff Davis, Cherry Hill, NJ

●Tested computer hardware and wrote product analysis reports published in a monthly microcomputer reference manual marketed to Fortune 500 executives.

Education:

2010-2011: Certification in Website Development – Rutgers University, Camden, NJ

1990-1991: Executive MBA – Westchester University, Exton, PA

1979-1983: B.A. Business Administration – Rutgers College, New Brunswick, NJ

Community Activities:

Special Education Advocacy Council (SPEAC) Moorestown Township Public Schools

●Established parent group to advise parents about advocating for their special needs children and to communicate with school administration where gaps in educational programs exist.

●Created numerous educational programs to inform teachers and parents how to mainstream children with disabilities.

●Provided advocate services to help parents identify and obtain appropriate services for their children in the proper educational setting.

Memberships:

NJHIMSS

Phi Beta Kappa

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