Customer Service System

Irina Tabachnikova

Phone: 847-***-**** • E-mail: *******@*******.***

**** *. ********** *********** **, 60712

PROFESSIONAL SUMMARY

Top-performing, self-motivated, results-oriented developer with analytical and computing experience in multiple industries.

Experienced object-oriented developer in planning, designing, building and integrating domain-rich solutions using N-Tier, component-based, and service-oriented architectures in several high-level projects (including enterprise-level)

Intuitive communicator with exceptional listening, presentation and verbal skills

Exhibit excellent customer service and problem solving skills

Flexible, friendly, reliable, and team-oriented

Exceptional ability to master new concepts and technologies

Excellent troubleshooting skills with quick turnaround in resolving issues

TECHNICAL SKILLS

Design Concepts

Requirements Analysis, Prototyping, Design Patterns

Languages

VB.NET/VB 6.0, C#, ASP.NET, JavaScript, HTML, CSS, XML, Transact-SQL, PL/SQL, ADO.NET, COM+, OLE/ActiveX, LDAP, SOAP, ColdFusion

Frameworks

.NET (3.5, 4.0), COM/DCOM/COM+, IIS (7).

Development Tools & Technologies

Microsoft Visual Studio 2008/2010, Microsoft Visual SourceSafe 6.0/2005

AJAX, XML Web Services, ADO.NET, ADO, DAO, Data warehousing, SAP Business Objects, Crystal Reports 13,Visio, MS Project, MS Office

DBMS

Oracle 10i,11i; Microsoft SQL Server 7.0/2000/2005/2008; Microsoft Access

Systems

Windows (NT, 2000, XP, Vista, 2003, 2008, 7), Exchange, Active Directory, MS Project

PROFESSIONAL EXPERIENCE:

Date:

August 2014 – Present

Employer:

Cognizant Technology Solutions Abbvie, IL

Position:

Sr. System Analyst

Recent Projects:

Implemented the Vivonet Halo POS system. Participate with the coordination of the implementation/installation phase. Solve basic to moderately complex problem. Assists with procedures and equipment/network configurations. Installing, configuring, and supporting POS applications. Assist with the tracking of problems and establishing trends to insure proper operation and support of systems. Analyze operations and finance reports. Gathering business requirements for enhencement system functionality.

Meal Card application

Prepare specifications, project scopes and objectives, from which systems designed, tested and installed. Convert system requirements into a technical design. Write UAT and Unit Test . Web based application integrate with external POS system and SAP application . Lead full cycle application development .

Application developed using Visual Studio .NET 2010, Oracle 11g, FTP technology .

Date:

2005 – August 2014

Employer:

Abbott Laboratories, Abbott Park, IL

Position:

Sr. System Analyst

Responsibilities:

Provide system performance optimization, maintenance and production support for internally developed and purchased software for the following corporate business functions:

oCorporate Travel

oFood Services Operation

oInterior Design

oDelivery Services

oConference Room Resources

oRideshare & Carpooling

oAdministrative Services

Full lifecycle application development

Convert system requirements into a technical design consisting of job flows and program specifications

Data modeling, data integrity analysis, database design and development

System development including planning, monitoring systems development efforts, coordinating activities across functional groups, reviewing deliverables and communicating to management

Testing (unit, component, system, regression), release planning and documentation, and deployment

Recent Projects:

Catering System – Designed and developed a custom online catering web application which includes a customer facing website that provides employees with the ability to submit and manage their catering orders. Additionally, designed and developed an administration website which provides the catering staff with the ability to track and fulfill orders, manage menu items, security and generate monthly billing reports.

Application developed using VS2010, Oracle, AJAX, Web Custom Controls, Crystal Report and CCS.

Bank of America Corporate Card Enrollment – Developed a full cycle web application to collect users’ credit card (CC) applications and submit secure files to Bank of America (BofA) to issue their cards.

Amex Corp Card Sponsored Travel – The Sponsored Travel web-based application is an approval routing system to facilitate travel bookings for non-Abbott employees. This process includes the booking of travel for Health Care Providers (HCPs) and other non-Abbott travelers.

Micros Cash Register System – Implemented the Micros 9700 system with credit card payment functionality. Micros Cash Register System is a server based commercial off the Shelf (COTS) application with multilevel security used throughout all Abbott cafeterias in Lake County, IL. Provide full support monitoring system performance, log files, services, and credit card transactions.

Web Content Management Tool - Application allows users to build their own web site, add content, images and files, add links, and change text style fonts. Application developed Using VS.2010, Oracle, AJAX, Web Custom Controls, and CCS.

Software Deployment - Performed analysis of COTS applications to comply with Abbott policies and security standards. Performed installation and configuration, managed security groups, and provided full installation specification documentation.

Date:

1997 – 2005

Employer:

RR Donnelley & Sons Company, Willowbrook, IL

Position:

Sr. System Analyst

Responsibilities:

Led efforts for design, coding, testing, maintenance and support of Web and Windows-based applications for internal and external customer use.

Involved in full lifecycle development process for client-server applications.

Performed code reviews, designed and developed interfaces with other applications, utilizing internal systems.

Projects:

Three-tier Windows application to print Pallet Flag – Developed using web services, XML, VB .NET, Crystal Reports and AS400.

Windows services which monitors file activity on the server and converts XML files into different formats. Developed using XML and VB .NET.

Web application which creates package information, prints labels and barcodes, and generates reports. Developed using VB .NET, ASP .NET, Oracle, and Barcode software.

Web-based application which is used to generate and print different manifest formats for an expedited service. Developed using ASP, ASP.NET, and Crystal Reports.

Carrier Proof of Delivery (CPOD) – This web-based application enables carriers to input delivery status and check call information remotely over the internet. Front-end developed using Visual Basic 6.0 and IIS. Oracle used as back-end, representing contact center support technology (IVR, email).

RR Donnelley Intranet application – internal application which provides postage quotes for all types of mail and price quotes for the different types of delivery. Developed using Visual Basic 6.0 and AS400.

Order Entry application - Web based system that allows users to enter order information online and receive confirmation immediately. Developed using Visual Basic 6.0, AS400 and ADO for data access.

Postal Analysis - 2-tier Client-Server application which calculates postage rates, generates postal reports, and performs entry point analysis for USPS mail. Developed using Visual Basic 6.0, Access97 and Crystal Reports.

DynaMail - 3-tier Client/Server application which provides end users the ability to build optimal load for trucks that would carry shipments in the US Mail system. Developed using Visual Basic 6.0, AS400 and Oracle.

EDUCATION:

Degree:

B.S. In Computer Engineering

School:

State Technical University, Lvov Ukraine

Diploma Programming in VB, Oracle (Continuing Education Program)

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