see resume
Resume:
TAYABA SHAIKH
************@*****.***
Object:
To gain the exposure of a well reputed organization that will allow me to fully develop my communication, organizational and problem solving skills and to work in a challenging environment where I can apply all my abilities.
Professional Qualifications:
Certification in Computer Technology:
Major areas are Microsoft Windows, Microsoft Office & Internet with using Outlook Express & Microsoft Outlook.
Cisco Certified Network Associate (CCNA)
MCTS from NVCC College
Academic Qualifications:
Associates in Applied Information Technology (A.A.S) from NOVA Community College:
Second-year computer science major with understanding of PCs, desktop applications and computer/network Architecture. (Present GPA 3.51)
Bachelor of Science in MATHEMATICS with 1st Division.
Majors (Chemistry, Mathematics and Statistic)
High School education in Computer Science with A+ Grade :
Majors (Mathematic, Physics, Chemistry and Computers)
Software/Application Experience:
Eclipse, Visual Studio 2012, Adobe Dreamweaver, Sage 50, Sage 100, Packet Tracer, Microsoft office.
Professional Experience:
Present Employer:
Sage Payment Solutions - Reston, VA
Customer Support Analyst II Nov 2013 – Present
Responsibilities:
Satisfying clients by driving resolution to technical issues, financial issues and answering informational requests by leveraging and contributing to the collective knowledge of the organization.
Lead trainer for the department. Train all new hires on department processes and procedures. This may require hands on training and call shadowing.
Available resource for Level I Analysts by completing all 2nd level escalation requests from ISOs, clients, partners and Sage internal employees.
Providing 2nd level technical support for existing SPS Gateway and Virtual Terminal merchants for Sage Exchange, bankcard, virtual check, shopping cart, Donate Now, SEVT, VT3, integrated payment applications and other Sage products.
Being a Level II Analyst, I am also providing technical assistance to the merchants with custom software/website integrations to the SPS gateway via HTTPS Post, XML Web Services, SEP, and Sage Exchange Integrations (SED and SEVD).
Help management in the planning and testing of new products, both pre- and post-release.
Helping clients in gaining the most value from our products and services. Also forwarding all lead information to Sales to generate additional revenues as appropriate.
Participate in internal projects assign by the management to improve our merchant’s experience.
Ability to write concise bug reports and participated in root cause analysis for defects and provided process improvement suggestions to eliminate future occurrences of similar defects
Contributing to the company’s knowledge base as an author by creating loads of articles designed to be approachable to both technical and non-technical audiences.
Sage Payment Solutions - Reston, VA
Customer Support Analyst I July 2012 – Nov 2013
Primary point of contact for Virtual Terminal, Sage Exchange, integrated software and general payment gateway support via telephone and ticket queue channels.
Provided efficient and effective technical support in both spoken and written media, with multiple Quality Assurance recognition, including monetary awards.
Collaborated with company staff to optimize working environment and customer service.
Assisted merchant with ecommerce integrations based on common web technologies
Collected information through client phone calls to identify and report product problems.
MY EYE DR
Working as a Patient Coordinator, since March 2010 till June 2012
Responsibilities:
Working as a friendly receptionist and a sales person.
Handle everyday payment electronically.
Created and maintained troubleshooting documentation.
Supports in fixing technical issues related to computers and other office utilities.
FLORSHEIM
Worked as a Manager from May 2009 till March2010
Responsibilities:
Supervised staff and all store activities.
Work as a welcoming sales person.
Managed inventories and accounting for the store.
Responsible for all money management.
PEARL VISION
Doctor’s office as a TECHNICIAN from October 2008 till March 2010
Responsibilities:
Serve as an active and friendly receptionist.
Kept all record of patients including their files and daily observations on computer.
Received and process all office mails regarding patients MEDICAL EYE HISTORY.
Enters all past patient’s record to the computer.
Key Skills:
Outstanding analytical, problem-solving, and troubleshooting ability.
Superior customer service and interpersonal skills.
Both independent and team worker, as required.
Ability to multi-task and prioritize effectively.
Poised and patient when dealing with clients.
Reference:
Will be furnished. AVAILABLE: Immediately
Contact this candidate