Michele Palma

** ******* ***** ********, ** *****

acrext@r.postjobfree.com

631-***-****

OBJECTIVE: To obtain a position where I can utilize my strong organizational skills along with my diverse background in Administrative and Sales in a team-oriented position.

EDUCATION:

Hunter Business School January 2009

Certificate in Business Management

John Adams High School – Queens, NY June 1984

Graduated with Honors and a Regents Diploma

PROFESSIONAL EXPERIENCE: July through August 2015

Town & Country Jeep Chrysler Dodge Levittown

BDC Department/Customer Relations Services

Called phone ups/internet ups and logged up customers when asked by the front desk mgr

Sent emails, scheduled appointment for sales representatives

Enterprise Process Serves May 2014 to December 2014

Paralegal in court department

Updated filing dates into Service Complete as we received court documents back from court runner

Sent out time sensitive court documents

Researched court decisions for actions granted

Managed Bronx, Brooklyn, New Yor Levittownk and Richmond counties

Provest LLC January 2013-May 2014

Process Clerk

Handle all incoming and outgoing Federal Express

Reallocate all out of state affidavits and reallocate to correct state and closer

Update all status based on out of state servers that I have allocated

Allocate Federal Express to out of state servers for 3 -5 day attempts deadline

Speak with server regarding deadlines for affidavits and coordinate allocation to the office for filing

Mailed documents servers posted and/or served

Knowledge of Tracker system

Ran searches for live and deceased due diligence to dispense estate or notify of liquidation

Combined Insurance January 2012 – December 2012

Trainee/Sales Agent

Promoted the benefit of accident, accident and sickness, critical care, cancer, disability, and whole life insurance policies

Attended and participated in sales meetings

Schedule interviews, make sales calls and write various policies

Promoted outside sales of both existing and new clients

Umberto’s January 1997 – November 2011

Assistant General Manager

Responsible for a staff of 30 employees

Hands on experience including cooking, prepping, ordering and structuring

Oversaw the operations linked to the opening and closing of the restaurant

Ensured employees were providing exceptional customer service

Ensure cash registers were balanced every morning and night

Bank deposits daily

Hilton Garden Inn & Homewood Suites January 2010 – January 2011

Head Bartender/Night Supervisor

Provided exceptional customer service and satisfaction

Operated the cash register

Responsible for maintaining the guest and service bars

Ricoh USA May 2009 – January 2010

Sales Executive

Prospected and developed new business accounts via cold calling

Scheduled client introductions and meetings

Prepared presentations, proposals and bid specifications to strategically win new business

Attended training workshops resulting in an increased product knowledge

Familiarized with company products and pricing as well as those linked to competitors

Participated in trade shows, exhibits, open houses and product demonstrations

Promoted company image and products

TGI Fridays May 2002– May 2008

Head Bartender/Shift Supervisor

Served guest and service bars while ensuring customer satisfaction

Balanced and operated cash register

Epstein, Becker & Green 1994 – February 1997

Administrative Assistant to Senior Associate of Real Estate Law

Greet and assist incoming clients

Answered all incoming phone calls and took messages for attorneys and partners

Reported directly to Senior Partner

Daily administrative duties including stenography, dictation, typing, and Dictaphone calls

Scheduled appointments, meetings and conferences

Typed memorandums, correspondences and court documents

Sullivan & Cromwell Law Office June 1989 – 1994

Administrative Assistant to Senior Associate of Real Estate Law

Greet and assist incoming clients

Scheduled appointments, meetings and conferences

Answered all incoming phone calls and took messages for attorneys and partners

Responsible for stenography, typing, Dictaphone use, and dictations

Typed memorandums, correspondences and court documents

COMPUTER KNOWLEDGE:

Outlook Express, Microsoft Word and Excel

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