i gratuated from lincoln high school i have strong customer service ex
Resume:
Shirley J Bullock
Des Moines, Iowa 50320
Professional Summary:
A dedicated, reliable and flexible professional receptionist who maintains a positive attitude while interacting with demanding clients. Comfortable with being the primary point of contact for both in-house and external phone and website queries.
Professional History:
02/2015 –Present Casey’s Kitchen Clerk
Des Moines, Iowa
Maintains accurate inventory of kitchen supplies and ensure that supplies are ordered in a timely fashion.
Take orders in person or by phone making sure to verify accurateness of order.
08/2014 – 02/2015 West Des Moines Community Schools Bus Associate
West Des Moines, Iowa
Assisted children on the bus and make sure seatbelts and wheelchairs are fastened securely.
Responsible for maintaining order and safety regulations.
07/2013 -07/2014 Ed Garners Autorama RV Center Title Clerk/Receptionist
Des Moines, Iowa
Evaluate information on applications to verify completeness and accuracy to determine whether applicants are qualified to obtain desired licenses.
Interviewed clients to obtain required information, such as name, address, or age, and record data on prescribed forms.
Updated operational records or licensing information, using computer terminals.
Delivered paperwork to courthouse to obtain license and titles.
Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Responsible for filing; maintaining records: scheduling appointments and updating appointment calendars.
Hear and resolve complaints from customers or the public.
Operated the cash register, closed and balanced out at night and delivered to management.
10/2012 – 07/2013 Dahls Baker
Des Moines, Iowa
Observed color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
Set oven temperatures and place items into hot ovens for baking.
Resume of Shirley Bullock, page 2
Combined measured ingredients in bowls of mixing, blending, or cooking machinery.
Measured or weighed flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.
Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products.
Assisted customers, answering questions, and took orders for specialty cakes, rolls or other baked goods.
09/2006 -10/2012 Des Moines Public Schools Teacher Associate
Des Moines, Iowa
Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
Tutored and assisted children individually or in small groups to help master assignments and to reinforce learning concepts presented by teachers.
Enforced administration policies and rules governing students.
Discussed assigned duties with classroom teachers to coordinate instructional efforts.
Education:
Heartland Area Education Agency Para-Educator; Early Childhood Development Certificate
Johnston, Iowa
Des Moines Public Schools CPR Certification
Des Moines, Iowa First Aid Certification
Lincoln High School General Studies Diploma
Des Moines, Iowa
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