HVAC Operations, Service or Installation Manager

LLLLYONEL W. (LYON)L )BBBBRITT

**** **** ******** ***** 919-***-**** Home

Raleigh, NC 27603 *************@***.***

Work Experience

HVAC Operations Manager, Manager Integrated Systems of the Triangle, LLC Garner, NC, February 2014 to Present

• Prepare and provide estimates to builders, real-estate professionals, and homeowners

• Perform load calculations, Manual S documentation and duct-design layouts for new and existing homes using computer-aided design software

• Prepare and submit documentation for Energy Star rated homes

• Perform quality control checks on recent residential and light commercial installations

• Help with the development of a service and replacement division within the company

• Supervise eleven full-time employees

• Order all materials needed to complete up to twenty new construction homes per week

• Provide technical and administrative training for coworkers within the HVAC department

Perform all duties required to run the day-to-day operations of an HVAC contracting business

Sales/Installation Manager, Manager Raleigh Heating & Air, Inc. Raleigh, NC, April 2013 to February 2014

• Developed sales and installation procedures that allowed for significant growth within the geothermal division of the company

• Developed relationships with real-estate professionals and homeowners to promote continuous business growth

• Prepared and provided estimates to builders, real-estate professionals, and homeowners

• Performed load calculations and duct-design layouts for existing homes using computer-aided design software

• Supervised up to thirteen full-time employees

• Corrected initial setup issues within sales software used to provide estimates to clients

• Helped with the preparation of monthly/annual sales quotas and budgets

• Provided sales, technical, and administrative training for all coworkers within the sales and installation department

Operations Manager, Manager Ideal Services Heating & Cooling Holly Springs, NC, February 2011 to April 2013

• Developed and implemented policies and procedures that allowed for a 75% increase in annual revenue with no significant increase in labor cost or manpower

• Implemented policies and procedures that allowed for 100% of the field personnel to become N.A.T.E. certified

• Prepared and provided estimates to builders, real-estate professionals, and homeowners

• Performed load calculations and duct-design layouts for new and existing homes RRRRESUME OF LLLLYONEL W. (LYON)L )BBBBRITT Page 2 of 3 using computer-aided design software

• Supervised up to seven full-time employees

• Prepared annual sales quotas and budgets

• Provided sales, technical, and administrative training for all employees

• Performed all duties required to run the day-to-day operations of an HVAC contracting business

President, President Britt’s Mechanical, Inc.

Garner, NC, January 1999 to April 2010

• Developed relationships with builders, real-estate professionals, and homeowners to promote continuous business growth

• Prepared and provided estimates to builders, real-estate professionals, and homeowners

• Performed load calculations and duct-design layouts for new and existing homes using computer-aided design software

• Supervised up to 21 full-time employees

• Prepared bookkeeping and payroll

• Prepared annual sales quotas and budgets

• Provided sales, technical, and administrative training for all employees

• Performed all duties required to run the day-to-day operations of an HVAC contracting business

Service Supervisor, Supervisor Service Experts/Piedmont Air Conditioning Raleigh, NC, November 1996 to December 1998

• Supervised 35 full-time service technicians

• Developed relationships with homeowners to promote continuous business growth

• Provided technical training for new and existing service technicians

• Verified that all field work and paperwork was done correctly

• Handled customer complaints or concerns

• Helped prepare annual sales quotas for the service department

• Helped prepare annual budgets for the service department Service Technician, Technician Service Experts/Piedmont Air Conditioning Raleigh, NC, May 1995 to November 1996

• Serviced and maintained all types and brands of residential HVAC equipment

• Serviced and maintained all types and brands of light commercial HVAC equipment

• Provided technical training for new and existing service technicians

• Assisted with installation of commercial HVAC equipment Education

High School Diploma, 1987, Athens Drive High School, Raleigh, NC Licenses

Mechanical Contractors License, 1997, State of North Carolina Mechanical Contractors License, 1993, State of Texas Certifications

Air to Air Heat Pump Service, 2013, North American Technician Excellence (NATE) RRRRESUME OF LLLLYONEL W. (LYON)L )BBBBRITT Page 3 of 3 Air to Air Heat Pump Installation, 2013, NATE

Gas Heating Service, 2012, NATE

Gas Heating Installation, 2012, NATE

Ground Source Heat Pump Loop Installation, 2010, International Ground Source Heat Pump Association (IGSHPA)

Ground Source Heat Pump Installation, 2010, NATE

Air Conditioning Service, 2007, NATE

Air Conditioning Installation, 2007, NATE

Type I and II Refrigerant Transition and Recovery Certification, 1993, Ferris State University

C.I.T.R. Type I and II Certification, 2007, Comfort Institute OSHA 10 Certification, 2002, United States Department of Labor, Occupational Safety and Health Administration

Fall Protection Competent Person Certification, 2002, United States Department of Labor, Occupational Safety and Health Administration Powered Industrial Lift Truck Operator’s Permit, 2013, Clark Forklift Corporation Certified Gas Tite Installer, 2003 and 2006, Gas Tite Corporation Certified Track Pipe Installer, 2000, Track Pipe Corporation Electrical Service Certification, 1997, North Carolina Heat Pump Standards Advisory Board

Refrigeration Service Certification, 1996, North Carolina Heat Pump Standards Advisory Board

Certified Pool and Spa Operator, 1991, North Carolina Department of Health and Human Services

Additional Skills

Proficient with QuickBooks accounting software

Proficient with Wrightsoft AutoCAD load-calculation software Proficient with Acowin dispatching/accounting software Proficient with Wintac dispatching/accounting software Proficient with Opportunity Manager sales software Proficient with stick and mig welding

References, additional education and certification information are available upon request.

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