Manager Project
Resume:
Erna Sanders
Davenport, Florida 33897
******@***.***
QUALIFICATIONS:
As a former general manger and disaster restoration business owner, I have had the opportunity to plan, develop, accomplish and showcase major initiatives that drove business change with millions of dollars in revenue. I lead teams that supported sales people, managers as a whole and most importantly the customers whose experiences were immeasurably improved through these forward thinking ideas.
Allow me to highlight my strengths:
Ability to revitalize business performance through assessment and implementation of strategic improvements.
Natural entrepreneurial talent, seeking out solutions while exploring new opportunities for growth.
Excels at targeting opportunities for revenue enhancements through training and profit optimization.
Extensive knowledge of the Restoration Market.
Extensive ability working with customers and having a high customer satisfaction outcome.
WORK EXPERIENCE:
Diversified Restorations
Highlands, Texas 77562
6/2014 through 7/2015
Content Manager: Packing, inventorying and detail cleaning of personal possessions from fire, smoke and water damages. Managed warehouse of incoming/outgoing jobs. Scheduled any subcontractors needed, pickup and deliveries, tracked expenses / profit on each job, communicated with insured’s and adjusters for a high customer satisfaction.
Coastal Reconstruction Services
Pasadena, Texas 77503
8/2006 through 5/2014
Project Manager: Coordinated and managed the reconstruction of residential/ commercial properties from fire, smoke and water damages. Scheduled all tradesmen, initiated all city inspections, met with inspectors, communicated with insured's/adjusters from numerous insurance companies, and maintained the highest levels of customer satisfaction.
Content Manager: Packed, inventoried and Detail cleaning of Personal Possessions from fire, smoke and water damages. Managed warehouse of incoming / outgoing contents, scheduled pick up and deliveries, tracked expenses/ profit on each job. Communicated with insured’s/adjusters for a high customer satisfaction outcome.
Marketing Manager: Implemented Marketing Program. Cold Calls and Mail outs. Designed all mail outs done on a monthly basis. Generated 750 K the first year of the marketing program.
General Manager: Oversaw all jobs, project managers and office. Scheduled and inspected jobs in progress. Maintained receivables and collections, tracked expenses and profits on all jobs. Cut operating expenses by 9600 a year, implemented new procedures for the company to be more profitable and having higher customer satisfaction.
Servpro of Clear Lake
League City, Texas 77573
11/1990 through 8/2006
Owner/Operator:
Mitigation and restoration of homes and contents due to fire, smoke and water losses. Scheduled and produced jobs by inventorying, packing and detailed cleaning. Oversaw warehouse of incoming/outgoing jobs, tracked job expenses/profits. Managed employees, receivables, payables, payroll, tax reports, collections, marketing and communicated with insured’s and adjusters for a high customer satisfaction.
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