Administrative Assistant Customer Service

MIA FIGUEROA

**** ** ******** ***

San Antonio, TX 78231

Phone: 210-***-****

Email: *******@*****.***

OBJECTIVE

To obtain an administrative assistant position

RELEVANT SKILLS

Strong, effective communicator

Bilingual/ Spanish

Proficient in Microsoft Office Suite

Experienced in customer service

Type 45 wpm

Experienced in office procedures

Calendar management

EXPERIENCE

ACCOUNT SERVICES, ALORICA

January, 2015- present

Use various computer systems to enter data of new utility customers and gather information for collection purposes, communicate with field and billing units, check credit ratings, research, and refer reports of unauthorized utility usage.

GUEST SERVICE AGENT, HOLIDAY INN

August, 2014- December, 2014

Created daily blocks for group reservations. Registered guests and assigned rooms, made reservations, Answered customer inquiries regarding hotel services, and provided any other assistance to guests during their stay.

ADMINISTRATIVE ASSISTANT, RIVERA ORTIZ & ASSOCIATES, LLC

November, 2012- September, 2014

Answered calls, managed calendars, set appointments maintained client files, ordered supplies, and offered support to the attorneys in various projects.

GUEST SERVICE AGENT, GRAN MELIA GOLF RESORT

October, 2011- November, 2012

Worked in the Red Level VIP section registering high profile guests, booked reservations, and provided assistance to guests during their stay.

ADMINISTRATIVE ASSISTANT, RICHARD ALLEN PREPARATORY CHATER SCHOOL

April, 2006- August, 2010

Primary assistant to the CEO. Composed letters and memos, scheduled appointments and meetings, prepared conference rooms, preparing payroll spreadsheets, prepared purchase orders and communicated with vendors. Created and maintained personnel files.

EDUCATION

Community College of Philadelphia, Philadelphia, PA August 2004- May 2006

LANGUAGES

Fluent in Spanish

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