Customer Service Microsoft Office
Resume:
Dorothy L Kramer
Southgate, MI 48195
************@*****.***
objective: To obtain an Accounting/Administrative position that will allow me to contribute to the company’s growth.
education: Baker College - Allen Park, MI
Associate of Business Degree - Accounting 2010
Graduated Cum Laude (3.67 G.P.A.)
Bachelor of Business Administration (Accelerated Program) 2006
Graduated Cum Laude (3.69 G.P.A.)
experience: Acro Service Corporation – Livonia, MI May 2014 – Present
Accounts Receivable Coordinator
Responsible for generating weekly discrepancy report
Processed accounts receivable transactions including applying and posting payments
Processed billing of payroll and state taxes in AST Staffing software and Fieldglass
Emphasis on aging of accounts receivable and it collections, particularly 90+
Performed write-offs and write up adjustments
Created invoices in Fieldglass for customer’s payment
AAA Life Insurance Company - Livonia, MI May 2006 – January 2014
Accounting Assistant
Processed daily deposits for client’s insurance policies ranging from $50,000.00 to $10,000,000.00 by utilizing the Remote Deposit Online Scanner
Responsible for processing ACH’s and wire transfers
Compile supporting contract documents and research for external and internal audits
Prepare journal entry postings and account analysis
Processed accounts payable transactions including posting invoices, printing checks, obtaining signatures, and mailing checks
Compiled and reviews source documents such as invoices, vouchers and cash receipts for completeness and accuracy
Generated and analyze 1099-MISC report for submission into Accountability
Reconciled corporate credit card reports and maintained general ledger to update accounts
Processed daily mailing of client’s refund checks
Reported unclaimed property to various states and process due diligence via FSITrack
Processed daily vendor’s invoices to be reviewed and entered into general ledger for vendor payment
Generated and logged purchase orders from vendor’s quotes
Responsible for voiding and reissuing of checks from general ledger
H&R Block – Southgate, MI January 2007-April 2013
Customer Service Professional (Seasonal Position)
Assisted Tax Professionals with rapid tax refund service for customers
Received client’s payment for services rendered
Answered telephones and scheduled appointments for customer’s tax needs
Researched and assisted customer inquiries pertaining to their tax returns
Processed, reconciled, and deposited cash, checks and credit cards transactions at end of day closing up to $5000.00
Filed and reviewed signatures for client’s confidential records
SKILLS: • Proficient with AS400, AST, Microsoft Office, data entry, and 10-key calculator
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