medical receptionist
Resume:
Maricela Castillo
***** ****** ** *** *, Panorama City, CA 91402
***************@*****.***
Objective
I would like to obtain a position that will enable me the opportunity to utilize my organization skills and ability to work well with others and to be an asset to company.
Skills
Detail oriented, efficient and organized.
Problem solving skills with the ability to make well thought out decisions.
Excellent written and verbal communication skills.
Able to multitask simultaneously in a fast-paced environment where accuracy and timeliness is the essence.
Bilingual in English and Spanish.
Highly organized.
Computer literate
Excellent phone etiquette
Capable of working independently and in a team environment.
HER/EMP/NEXGEN
Professional Experience
Valley Community Healthcare North Hollywood, Ca
Receptionist January 2012-present
Responsible for a variety of clerical duties involved in greeting and directing patients, processing forms, answering high volume calls, scheduling appointments in a professional timely manner, and provide information to assist patients in obtaining clinic services.
Intensive knowledge in medical insurances for instance, LA Care, Health-Net, Anthem Blue Cross, Healthy Families, Healthy Kids, Medical FFS, My Healthy Way (MHLA) Medi-Medi and Medicare. I also embrace customer service and engage patients in a low income programs for example Presumptive eligibility, F-Pact, CHPD, Self-Pay/ Sliding Fee and Every women count and MHN, beacon strategies.
Protects patients’ rights by maintaining confidentiality of a personal and financial information
Knowledge with triage protocol
Train co-workers and new employees in different departments such as General Medicine, Women’s Health, Pediatrics, Teen Clinic, Behavioral Health, Dental, Prenatal, Mammograms and Optometry.
Contributes to team effort by accomplishing related results as needed.
Wendys Panorama City, CA
SHIFT SUPERVISOR May 2005-2014
Employee scheduling
Customer service escalations
Assure the store is ran effectively and successfully
Take inventory and place inventory orders
Manage the store’s budget
Count cash register income
Report and of day profit
Evaluate employee performance, conduct performance reviews and deliver employee production/effectiveness
Consistently met monthly, quarterly and yearly goals
Coach and develop employees
iqor Simi Valley, CA
Customer Service Representative July 2011-December 2011
Answered inbound and outbound calls for DIRECTV portfolio
Worked with a variety of programs. RIO ( DIRECTV billing system ) WorQbar (Automatic Dialer ) CACS (DIRECTV Database) and Microsoft office programs
Treated 1 st party and 3rd party accounts
Helped customer with any issues, payments and services cancellations
Handled the escalated calls for special handling
Education
High School Diploma North Hills, CA
James Monroe High School June 2005
Contact this candidate