Customer Service Maintenance

Daniel Hefele

Las Vegas, NV

***********@*****.*** -702-***-****

WORK EXPERIENCE

Slot Machine Technician

Dottys Las Vegas NV – April 20th to Present

Responsibilities

Duties: My duties included, building and repairing video poker and slot machines. Repair and/or replace BVs, mostly MEI head, IO cards, IF cards. Printers, Gen2, Gen3. Motherboards, CPUs are clear of all errors and tilts. Wire harness to all electrical and power source. Ram clear, Configure and reconfigure games and install in new and existing businesses. Player tracking from Nam (synk) box to LCD and program Slot Machine Technician

Konami Inc. / Areotek Inc. - Las Vegas, NV - October 2014 to March 2015

Responsibilities

Build and rebuild slot machines for Konami Inc. through Areotek Inc. temp agency. I rebuilt used slots, from

replacing printers and BVs to programming them to the system with POS fast track. All wire harnessing and

electrical was replaced and ran through safety checks and programed.

Accomplishment

I was never late and always worked overtime, stayed longer to learn more to be a better valued employee. I

always tried to come to work with a positive attitude and got along with all my co-workers

Skills Used

Previous Slot work made learning new procedures and workings of Slots, easier and faster. I understood basic

functions, however, rebuilding slots gave me in-depth knowledge to the electrical and programing process

Slot Attendant

Wyandotte Nation Casino - Wyandotte, OK - February 2014 to August 2014

Responsibilities

Maintenance of slot machines, printer errors, bill jams, payout of jackpots, and excellent customer service.

Accomplishments

Made good friends with co-workers and customers, established customer base of regular repeat customers.

never missed one day of work and kept the machines up and running everyday.

Skills Used

Knowledge of slot from previous training and on the job training, Customer service.

Seasonal Employee

St. Louis County Parks and Recreation Dept. - St. Louis, MO - February 2010 to July 2013

Responsibilities

Maintenance of County parks, mowing grass, cleaning, and general maintenance of park equipment and

property.

Accomplishments

Always on time, never missed a day of work, Had a good relationship with co-workers and superiors

Route Slot Tech

Terrible Herbst –ETT - Laughlin NV, April 2003 to March 2006

Responsibilities

Take care of all properties owned by Terrible in Laughlin, NV. Maintenance of slot machines, printer errors, bill jams, payout of jackpots, and excellent customer service.

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