Data entry/ Researcher
Resume:
Professional Experience
After Hours/ Customer Care Representative
Researched accounts and provided health related information to active/ and retired military service members.
Processed referrals for members to seek care.
After Hours/ Customer Care Representative
Researched accounts and provided health related information to active/ and retired military service members.
Processed referrals for members to seek care.
Health Net Federal Services, Rancho Cordova, California February 2012 – February 2015 After Hours/ Customer Care Representative
Researched accounts and provided health related information to active/ and retired military service members.
Processed referrals for members to seek care.
After Hours/ Customer Care Representative
Researched accounts and provided health related information to active/ and retired military service members.
Processed referrals for members to seek care.
Health Net Federal Services, Rancho Cordova, California February 2012 – February 2015 ILS Trainer (temporary)
Training under Title 17 ILS services such as:
Managed finances (money management) and administration work for people with learning disabilities. Assisted with cleaning and how to cook properly.
Self-advocacy training & community resource awareness. Home & community safety.
ILS Trainer (temporary)
Training under Title 17 ILS services such as:
Managed finances (money management) and administration work for people with learning disabilities. Assisted with cleaning and how to cook properly.
Self-advocacy training & community resource awareness. Home & community safety.
Samarrah Independent Living Services, Sacramento, California March 2015 – March 2015 ILS Trainer (temporary)
Training under Title 17 ILS services such as:
Managed finances (money management) and administration work for people with learning disabilities. Assisted with cleaning and how to cook properly.
Self-advocacy training & community resource awareness. Home & community safety.
ILS Trainer (temporary)
Training under Title 17 ILS services such as:
Managed finances (money management) and administration work for people with learning disabilities. Assisted with cleaning and how to cook properly.
Self-advocacy training & community resource awareness. Home & community safety.
Samarrah Independent Living Services, Sacramento, California March 2015 – March 2015 Enrollment Specialist
Data entry & assistance on enrolling clinics into our database. Inbound & outbound calls regarding inquiries from the clinic. One on one support in handling accounts, varying from different states and representatives. Email conversations on items needed to start the enrollment process. Assisted in enrolling with Express Scripts, and NCPDP, by submitting in the required documents on behalf of the clinic.
Enrollment Specialist
Data entry & assistance on enrolling clinics into our database. Inbound & outbound calls regarding inquiries from the clinic. One on one support in handling accounts, varying from different states and representatives. Email conversations on items needed to start the enrollment process. Assisted in enrolling with Express Scripts, and NCPDP, by submitting in the required documents on behalf of the clinic.
VantageRx Dispensing Services, Sacramento, California May 2015 – Present Professional Experience
After Hours/ Customer Care Representative
Researched accounts and provided health related information to active/ and retired military service members.
Processed referrals for members to seek care.
After Hours/ Customer Care Representative
Researched accounts and provided health related information to active/ and retired military service members.
Processed referrals for members to seek care.
Health Net Federal Services, Rancho Cordova, California February 2012 – February 2015 After Hours/ Customer Care Representative
Researched accounts and provided health related information to active/ and retired military service members.
Processed referrals for members to seek care.
After Hours/ Customer Care Representative
Researched accounts and provided health related information to active/ and retired military service members.
Processed referrals for members to seek care.
Health Net Federal Services, Rancho Cordova, California February 2012 – February 2015 ILS Trainer (temporary)
Training under Title 17 ILS services such as:
Managed finances (money management) and administration work for people with learning disabilities. Assisted with cleaning and how to cook properly.
Self-advocacy training & community resource awareness. Home & community safety.
ILS Trainer (temporary)
Training under Title 17 ILS services such as:
Managed finances (money management) and administration work for people with learning disabilities. Assisted with cleaning and how to cook properly.
Self-advocacy training & community resource awareness. Home & community safety.
Samarrah Independent Living Services, Sacramento, California March 2015 – March 2015 ILS Trainer (temporary)
Training under Title 17 ILS services such as:
Managed finances (money management) and administration work for people with learning disabilities. Assisted with cleaning and how to cook properly.
Self-advocacy training & community resource awareness. Home & community safety.
ILS Trainer (temporary)
Training under Title 17 ILS services such as:
Managed finances (money management) and administration work for people with learning disabilities. Assisted with cleaning and how to cook properly.
Self-advocacy training & community resource awareness. Home & community safety.
Samarrah Independent Living Services, Sacramento, California March 2015 – March 2015 Enrollment Specialist
Data entry & assistance on enrolling clinics into our database. Inbound & outbound calls regarding inquiries from the clinic. One on one support in handling accounts, varying from different states and representatives. Email conversations on items needed to start the enrollment process. Assisted in enrolling with Express Scripts, and NCPDP, by submitting in the required documents on behalf of the clinic.
Enrollment Specialist
Data entry & assistance on enrolling clinics into our database. Inbound & outbound calls regarding inquiries from the clinic. One on one support in handling accounts, varying from different states and representatives. Email conversations on items needed to start the enrollment process. Assisted in enrolling with Express Scripts, and NCPDP, by submitting in the required documents on behalf of the clinic.
VantageRx Dispensing Services, Sacramento, California May 2015 – Present Education
Master of Science in Psychology/ Behavioral Health GPA 3.8
Research on behavioral health related topics.
Projects on behavioral health, including application and theory based assignments. Bachelor of Science in Psychology
GPA 3.43
Research on past and present behavioral health topics. University of Phoenix, Sacramento, California August 2008 – November 2012 University of Phoenix, Sacramento, California October 2013 – Present Education
Master of Science in Psychology/ Behavioral Health GPA 3.8
Research on behavioral health related topics.
Projects on behavioral health, including application and theory based assignments. Bachelor of Science in Psychology
GPA 3.43
Research on past and present behavioral health topics. University of Phoenix, Sacramento, California August 2008 – November 2012 University of Phoenix, Sacramento, California October 2013 – Present Summary Of Qualifications
8+ years of customer service.
3+ years of managing medical records.
Received recognition for perfect attendance and client relations. Bachelor of Science Degree in Psychology.
Currently seeking Masters of Science Degree in Psychology with a concentration on Behavioral Health. Summary Of Qualifications
8+ years of customer service.
3+ years of managing medical records.
Received recognition for perfect attendance and client relations. Bachelor of Science Degree in Psychology.
Currently seeking Masters of Science Degree in Psychology with a concentration on Behavioral Health.
916-***-**** • ***********@*****.***
SACRAMENTO
MONIQUE HOUSTON
Additional Information
Skills: Microsoft Word, Excel, & Power point presentations, great research & and very detailed oriented, great communication & writing skills, professional, flexible, and a quick learner. Personal Hobbies: Personal Hobbies: Fitness, spiritual healing and life coaching (helping others plan out and accomplish their goals), researching, reading, writing, and nature. Additional Information
Skills: Microsoft Word, Excel, & Power point presentations, great research & and very detailed oriented, great communication & writing skills, professional, flexible, and a quick learner. Personal Hobbies: Personal Hobbies: Fitness, spiritual healing and life coaching (helping others plan out and accomplish their goals), researching, reading, writing, and nature. Customer Service
Assisted clients on delinquent accounts and provided updates. Managed follow ups and made recommendations on accounts. Customer Service
Assisted clients on delinquent accounts and provided updates. Managed follow ups and made recommendations on accounts. Freedom Financial, Sacramento, California March 2009 – November 2010 Customer Service
Assisted clients on delinquent accounts and provided updates. Managed follow ups and made recommendations on accounts. Customer Service
Assisted clients on delinquent accounts and provided updates. Managed follow ups and made recommendations on accounts. Freedom Financial, Sacramento, California March 2009 – November 2010 Creditor/ Customer Service
Negotiated with clients on debt with Chase accounts. Assisted clients on payment arrangements to help lower delinquent accounts. Creditor/ Customer Service
Negotiated with clients on debt with Chase accounts. Assisted clients on payment arrangements to help lower delinquent accounts. Nationwide Credit, Natomas, California July 2011 – December 2011 Creditor/ Customer Service
Negotiated with clients on debt with Chase accounts. Assisted clients on payment arrangements to help lower delinquent accounts. Creditor/ Customer Service
Negotiated with clients on debt with Chase accounts. Assisted clients on payment arrangements to help lower delinquent accounts. Nationwide Credit, Natomas, California July 2011 – December 2011 Customer Service
Assisted clients on delinquent accounts and provided updates. Managed follow ups and made recommendations on accounts. Customer Service
Assisted clients on delinquent accounts and provided updates. Managed follow ups and made recommendations on accounts. Freedom Financial, Sacramento, California March 2009 – November 2010 Customer Service
Assisted clients on delinquent accounts and provided updates. Managed follow ups and made recommendations on accounts. Customer Service
Assisted clients on delinquent accounts and provided updates. Managed follow ups and made recommendations on accounts. Freedom Financial, Sacramento, California March 2009 – November 2010 Creditor/ Customer Service
Negotiated with clients on debt with Chase accounts. Assisted clients on payment arrangements to help lower delinquent accounts. Creditor/ Customer Service
Negotiated with clients on debt with Chase accounts. Assisted clients on payment arrangements to help lower delinquent accounts. Nationwide Credit, Natomas, California July 2011 – December 2011 Creditor/ Customer Service
Negotiated with clients on debt with Chase accounts. Assisted clients on payment arrangements to help lower delinquent accounts. Creditor/ Customer Service
Negotiated with clients on debt with Chase accounts. Assisted clients on payment arrangements to help lower delinquent accounts. Nationwide Credit, Natomas, California July 2011 – December 2011
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