Customer Service Microsoft Office

**************@*****.*** **** West **th street Chicago Il.60620 1-773-***-****

OBJECTIVES

I would like to pursue a position is customer service, data entry, telemarketing, counseling, sales, receptionist, management, microfilm clerk, homecare provider, driver, attendance clerk, H.R. Assistant, and security guard. I have years and months of experience in each one of these positions. EDUCATION

Calumet High School

1985 Diploma

Business G.P.A 3.8

Columbia College 1986-1987

Incomplete

Marketing/Management

EXPERIENCE

GCA Services Group/Avis Budget car rental Car rental Shuttler July 2010 – March2012

Transport cars, trucks, and conversion vans locally and out of state to auctions, agencies, contract events and customers. Made sure vehicles arrived in timely manner, not damaged, tank full of gas, and made sure vehicles were clean inside and out of the car. Filled out contracts upon pickup and drop off.

CENDANT /Avis Budget car rental Car rental

Shuttler April 2010-July 2010

Transport cars, trucks, and conversion vans locally and out of state to auctions, agencies, contract events and customers. Made sure vehicles arrived in timely manner, not damage, tank full of gas, and made vehicles were clean inside and out of the car. Filled out contracts upon pickup and drop off.

Avis Budget car rental Car rental

Shuttler April 2005- July 2010

Transport cars, truck and conversion vans locally and out of state to auctions, agencies, contract events and customers. Made sure vehicles arrived in timely manner, not damaged, tank full of gas and made sure vehicles were clean inside and out of the car. Filled out contracts upon pickup and drop off. CHARLESIA L. HEARD

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DEVRY INSTITUTE OF TECHNOLOGY Attendance clerk/Microfilm clerk/Medical Records clerk/Photographer (I.D. pictures for staff and students) Oct.1999- Dec. 2001

Initially was hired just as an attendance clerk, I would keep a record of the students attendants. If out of compliance, I would call student in for counseling to see what the problem was and give a warning on what might happen if student continued to have a problem with attendance. Send out letters to students. Input evaluations for students, staff and faculty. Take inventory and order office supplies. Act as receptionist at the front office desk in the evening. Provided administrative and clerical support to faculty, students, and staff. Transferred data (student’s medical records) from paper to microfilm. Had briefing with students on their immunization. Performed evaluated the statics of every professor given by each student by running a report on AS400 program. SKILLS

Microsoft Office/Medical Record clerk/Microsoft Windows/Word perfect/Microfilm clerk/Power point/AS 400 program/Filing & Editing/Telemarketing& Telephone skills/Management skills/Attendance clerk/Security guard/Customer Service /Typing 45 w.p.m./Office Procedures(Ordering

& taking inventory)/receptionist/volunteered (served 2 years) as co-chair putting together political forums for state, county, city, and federal officials at Trinity United Church of Church and still an active member with Church and Society Ministry.

REFERENCES UPON REQUEST

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