Customer Service Training

Ahmed Abdulrahman

*** *. ***** **., ***. **, El Cajon, CA 92021

Cell: 619-***-**** e-mail: ******************@*****.*** Summary of Skills:

• More than 20 years of experience in written translation/interpretation in a multi cultural environment

• Great communication skills and presentation skills

• Computer skills: Microsoft office, filing and data entry skills

• Excellent office experience, performing correspondence in Arabic & English

• Experience in Social work, motivated and have great customer service

• Three years working at Refugee resettlement agencies in San Diego, CA

• Experienced in job training and workforce development Professional experience:

Carmazzi Global Solutions Sacramento, CA

Translator/Interpreter Contractor Sep.2014- Present

• Performing Arabic interpretation for Social Security Department clients having limited English proficiency

Alliance for African Assistance San Diego, CA

Health Interpreter Nov. 2013-Present

• Performing simultaneous & consecutive interpretation at hospitals and clinics or at any patient/physician appointment requested by health insurance at any location

• Helping patients to understand instructions given by physicians International Rescue Committee (IRC) San Diego, CA Food Security & Community Health Program July 13- Oct. 2013 Arabic Interpreter/Translator

• Facilitated farmers training program for IRC’s refugee trainees providing agricultural lessons and workshops to expected farmers

• Assisting IRC’s staff members and clients in interpretation and written translation at office and class

Catholic Charities Diocese of San Diego San Diego, CA Department of Refugee Services Aug. 2012-Preset

Arabic Interpreter

• Interpret for Case Managers, Employment Specialists, and Health Navigators during clients’ appointments and through the phone

• Providing simultaneous interpretation to help Acculturation Instructors during Acculturation sessions and workshops

• Assisting health navigators to understand clients’ health issues in order to record these issues for referral purposes.

• On-site interpretation outside office at departments like Social Security or San Diego County applying and interviewing.

Alternative Unlimited Tutoring Inc. (AU) Ontario, CA English Language Tutor & Marketing Team Member Dec. 2011- 2014

• Professionally performed at home one-on –one tutoring for Elementary, Middle & High school students in English Language Arts (ELA) as per California Standards for refugee families newly arriving to California.

• Following each Case-student and making plans for each student along with mentoring meetings for students and families for better academic achievement

• Preparing feed back reports about each case-student informing my SES Coordinator /supervisor about what goals already achieved and what goals still need to be planned for future as per the NCLB program procedures and regulations.

Volunteering:

International Rescue Committee (IRC) San Diego, CA Volunteer Interpreter Sep., 011- Dec. 012

• Assisting refugee clients to complete agency’s written forms and applications

• Scheduling clients’ appointments by phone

• Providing customer service on receiving clients, with interpretation between clients and IRC staff whenever needed.

Training Certification & Memberships:

• Skill Building training for Interpreters- Adapted from the Judicial Council of California, Court Language Access Support Program October, 2014

• CHIA Standards training for healthcare interpreters October, 2014

• Training on Interpreter Ethics & Troubleshooting at Alliance for African Assistance September,2014

• A member of National Notary Association (NNA) March, 2014

• CPR/First Aid Training Certificate at Catholic Charities Feb., 2013

• Training on Interpretation at Catholic Charities August, 2014

• Certificate of training program in the Art of Communication collaborating effectively in the community at the National Conflict Resolution Center (NCRC), 2013

• Certificate of training in Interpretation at the Catholic Charities, San Diego, CA 2012

• Member of TAHIT, Texas since 2011

• A certified member of the Iraqi Translators’ Association / Member of F.I.T. since 1990, Baghdad, Iraq

EDUCATION:

University of Baghdad- Faculty of Arts Baghdad- Iraq Department of English Language/ Literature 1984-1988 B.A. Degree in English Literature /Linguistics

High School Diploma 1980-1983

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