Customer Service Administrative Assistant
Resume:
April M. Girtman
**** ******* ******, *******, ******* 30906
************@*****.***
SERVICE PROFESSIONAL
Profile
More than 8 years’ successful experience in customer service and support with recognized strengths in researcher, account maintenance, problem-solving and trouble-shooting, debt collecting and planning/implementing proactive procedures and systems to avoid problems
Possess excellent skills in bookkeeping of financial records.
Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word
Pays attentions to detail and accuracy.
Possess strong interpersonal and communication skills both verbal and written
Posses the abilities to multitask effectively manage time and meet daily margins.
Synopsis of Achievements
Increased customer retention by 37%, from 42% to 65%.
Had became a great liaison between client and attorney
Proactive planning led to notable increase of students enrolled in the Academy.
Created an innovative way to develop a student to teacher ratio.
Employment
The Brown Firm, Augusta Georgia
2009- Present
Administrative Assistant
Work with 100 plus customers based on client needs
Support Ms. Brown with all court appearances and proper documentation needed to carry out cases.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service at the Firm.
G.A.N.G Academy, Augusta, Georgia
2010 - 2014
Clerk
Worked with 50 plus students with a gospel artist by the name Aaron-Tony Hambrick, Director
Instrumental in igniting more revenue for the Academy and getting community participation.
Received Honors For Employee of quarter for outstanding work.
Helped position the Academy to expand throughout the CSRA.
Education
Strayer University
2014
Bachelor of Science of Business with Concentration of Marketing
References Furnished Upon Request
Contact this candidate