Customer Service Data Entry
Resume:
Renee Strahm
Saint Peters, MO **376
***********@*****.***
Skills
Well developed customer service skills
Knowledge of office equipment
Proficient data entry skills
Familiar with Windows, Word, Excel, Power Point
Staff Training and Development
Medical Terminology and Anatomy
Vital Signs
ECG’S
Employment
Pharmamedica Research St .Louis, St. Charles, MO 2008-2014
Recruiter
Managed inbound calls on multiple phone line system, advised participants by accurately informing and querying them regarding upcoming study possibilities. Scheduled screening appointments within required screening windows, ensured participants safety by following medical history guidelines by verifying and updating the volunteers electronic charts. Educated volunteers regarding study purposes and activities. Ensured compliance with appropriate Pharmamedica SOP’s, GCP and ICH guidelines. . Performed study related activities including subject monitoring, ECG’s, and vital signs. Preformed phlebotomy activities including collection, handling and shipping of specimens.
Watson’s of St. Louis, St. Charles, MO 2007-2008
Customer Service
Managed all inbound calls on multiple line phone system, providing customers with information on our line of products, location, current customers warranty information and service appointments. Data entry, filing of paid invoices and bank deposits.
Paul’s Donuts, St. Peters, MO 2004-2007
Manager
Managed staff, ensured order accuracy and processing. Performed all aspects of customer support, including answering telephones, coordinating promotions, and providing details of products and services. Handled inbound sales duties, including fulfillment. Resolved customer complaints with a professional demeanor. Prepared business for next days orders. Data entry, and inventory,
Lear Corporation Ford Division, St. Louis, MO 1994-2004
Quality Assurance
Inspected final product for appearance/safety defects. Performed personnel audits on production staff ensuring products correct assembly by customers’ specifications. Performed detailed audits on final product, guaranteeing product performance and compliance with government safety regulations. Key player in certification process of ISO9000/QS500 Quality systems. Explained importance/details of Quality Mission to production staff. Monitored final product inventory to ensure on-time delivery of product.
St. Joseph Health Center, St. Charles, MO 1990-1994
Dietician Aide
Performed patient support, including selection and delivery of meals. Ensured special needs patients received correct restricted diet meals to support recovery. Oversaw physicians orders for tube fed patients including calculating dosage and times of administration. Handled patient concerns of quantity and quality of meals with professional demeanor.
Education
St. Charles High School, St. Charles, MO 1992
St. Charles Community College, St. Peters, MO Present
Professional Development
Advanced First Aid
Medical terminology 1 & 2
Microsoft Office
Anatomy and Physiology 1 & 2
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