Human Resource Management

Tracy Phillips, Ed. D, SPHR ******@***.***

HUMAN RESOURCE DEVELOPMENT CONSULTANT

Consultative expertise and technical resource support in a full range of human capital operations; equipped with qualitative/ quantitative data analysis, workforce diagnostic and assessment tools, and quality and continuous performance improvement strategies to align and integrate data from multiple systems . Expert level group facilitation based on theories, models, and best practices in Adult Learning, Leadership, Culture and Change Management. Proficient in Microsoft Office, SPSS, and SAP based HRIS applications.

Summary of Qualifications

OPERATIONS LEADERSHIP & RESULTS

Drive program direction, goals, and strategies for agency-wide training and professional development activities; executed needs assessments, instructional design and evaluation, vendor selection, and internal/ external schedule coordination and logistics

Conducted job analyses, competency and desk audit assessments to determine hiring rates, salary increases, internal/ external equity and other compensation matters

Strategically partnered with senior leadership to restructure the entire Employee On-boarding process; led research and recommendations for alignment with best practices

Consulted on talent management with senior leadership to identify strategic leadership gaps and future talent pipeline needs for a wide range of senior and technical level positions

Managed employee health insurance and other benefits including 403(b), disability, longevity, unemployment. Re-aligned workers’ compensation resulting in 80% reduction in claims costs EMPLOYEE/ LABOR RELATIONS & PERFORMANCE MANAGEMENT

Principal technical advisor to all levels of staff, including senior officials on regulatory compliance matters: FMLA, ADA, FLSA, Harassments, EEO investigation and reporting, etc.

Trained, counseled, and supported managers to reduce grievance process cycle time ; counseled and pre-assessed disciplinary actions; liaison to legal counsel leading to 97% successful settlement rate

Administered climate surveys including questionnaire development and data analysis to identify performance trends

Oversight in the collection, analysis, and dissemination of business Performance Management data including supervisory training, work plan development, performance improvement and corrective interventions

STRATEGY & INNOVATION

Engaged employees with the creation and coordination of formal and informal recognition and reward programs to increase employee morale, motivation, and accountability

Successfully spearheaded institution-wide committee charged with launching a staff advisory body to the Chancellor and senior leadership increasing collaboration and staff development

Designed competency based Leadership Development curriculum in conjunction with senior administrators and staff to facilitate high impact performance improvement projects Tracy Phillips, Ed. D, SPHR 301-***-**** ******@***.*** Page 2

Professional Experience

2012-Present HRD/ Organizational Development Consultant TLP3 Coaching &Consulting, Silver Spring, MD

2008-2010 Training Manager/Compensation/Classification Analyst NC Dept. of Environment & Natural Resources, Raleigh, NC 2005-2006 Adjunct Assistant Professor of Human Resource Management, Employee Training & Development, Sociology

NC A&T State University, Greensboro, NC

2004-2012 Graduate Student- Dissertation Research

2002-2005 Director of Staff Development

NC A&T State University

1994-2001 Employee Relations/ Interim Benefits Manager NC A&T State University

Education and Professional Certifications

Ed. D., Human Resource Development, The George Washington University, Washington, DC MS, Human Resource Management, NC A & T State University, Greensboro, NC BA, Political Science, Bennett College, Greensboro, NC Graduate, College Business Management Institute, College & University Personnel Association (CUPA) Mediation Certification, Durham Dispute Resolution Center, Durham, NC Professional Affiliations & Memberships

Loaned Executive, United Way of Greensboro

Society of Human Resources Management

Academy of Human Resource Development

Academy of Management

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