Customer Service Microsoft Office

Schluandra Fagan

Interested in a position as a Call Center Agent, where I can use my skills and

experience to benefit the company while having the opportunities for personal and professional growth and advancement.

Arlington, TX

***********@*****.*** - 903-***-****

Extensive experience in customer service, meticulous worker, attentive to quality and detail, works well under pressure, self-motivated, proficient in Microsoft Office Suites, ability to work independently or as a team, and punctual in a working environment.

Authorized to work in the US for any employer

WORK EXPERIENCE

Appointment Setter

Harvard Risk Management Company - Texarkana, TX - January 2011 to June 2015 Responsibilities

Initiating Outbound and receiving Inbound calls to potential clients to set appointments for management to meet with them to discuss company goods and services. Cashier

Sodexo Inc. - Texarkana, TX - April 2008 to June 2011 Responsibilities

Greeting customers in a friendly and professional manner, totaling customer merchandise on a computerized cash register, expediting a speedy checkout process, bagging merchandise, and stocking shelves as needed. Customer Service Representative

Lowes Home Improvment - Texarkana, TX - April 2004 to June 2011 Responsibilities

Greeting customers in a friendly and professional manner, resolving product or service issues from store account holders over the telephone or in person, accurately and efficiently documenting customer interactions using Microsoft Office Suites, upselling company merchandise when needed. EDUCATION

HS Diploma in General Academics

Texas Senior High School - Texarkana, TX

1997 to 1998

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