Customer Service Manager

Zachariah Garner

**** ******** **** ** ***:205-***-****

Bessemer, AL 35022 *************@*****.***

Summary of Skills & Qualifications:

Ambitious self starter, team player, and fast learner.

Proficient with Adobe and Microsoft Office.

Superior written and verbal communication skills.

Resourceful, Creative, and Flexible.

Leadership Experience.

Most Recent Experience:

Courier

Lifesouth Community Blood Center

July 2014 – Present

Accomplishments: Saved lives on a daily basis due to effective trip planning, safe driving, and inventory management.

Responsibilities: Safely delivering life saving cargo to various hospitals throughout Alabama in various traffic and weather conditions. Keeping written and computer records of routes traveled and units of product delivered. Effectively communicating with local hospitals, coworkers, and management to get the job done right the first time.

Driver Trainer

C.R. England

Nov 2013 – July 2014

Accomplishments: Greatly increased the number of students attending our truck driving academy through network marketing. Began training students within months of earning my CDL.

Responsibilities: Training new hires to safely and effectively drive 18 wheelers for a living. Using an atlas and GPS routing to deliver refrigerated goods in a timely manner. Daily pre and post-trip vehicle inspection. Safely turning and backing 72 foot trailers into narrow docks without damaging other tractors or vehicles. Keeping daily logbook current. Safely and comfortably driving through snow, ice, rain, and windy weather conditions.

Customer Service Rep

Replays

Nov 2009 – Nov 2013

Responsibilities: Retaining customers through exceptional customer service skills. Finding and selling products that would suit my customer’s needs.

Fitness Instructor

YMCA of Calhoun County

July 2010 – Nov 2011

Responsibilities: Selling monthly gym memberships. Keeping members satisfied with personalized fitness programming. Building self confidence within my students. Entertaining my clients and encouraging them to bring their friends and family with them.

Customer Service Rep

Palm Beach Tan

May 2006 – July 2008

Responsibilities: Upselling products and monthly memberships. Becoming knowledgeable about products and services that I was previously unfamiliar with.

Referrals

Eric Moss – Drive Manager, CR England – 801-***-****

Terry Sears – Quality Assurance Manager, Home Depot, Retired US Navy – 205-***-****

Andrew Bryant – Retail Manager– 334-***-****

Susan Sullivan - Gym Director, Fitness instructor- *****************@****.***

Professional Affiliations and Volunteer Work:

Volunteer Instructor – YMCA

AFAA Certified Group Fitness Instructor

Education:

Hueytown High School class of 2004

Art Institute of Atlanta – Working on Bachelors of Art

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