Manager Customer Service

JAMES KELLEHER

New Egypt, NJ *****

Cell: 609-***-****

***************@*****.***

SUMMARY

Detail oriented hands on Leader capable of multi-tasking and comfortable working within all levels of an organization

Excellent time and facility management skills that are enhanced by a solid verbal and written communication skill set

Proven capabilities in Human Resource Management with an emphasis on training and development issues

KEY ACCOMPLISHMENTS

Managed multiple distribution centers totaling over $72.5 Million in sales annually

Shortened delivery dates from 9 weeks to less than 4 weeks

Reduced “Scrap” level from 45 % to 3 %

Designed automated systems that lowered manpower requirements by 57.5 %

Improved “On-Time Deliveries” from 40% range to a consistent 96%+

Increased profitability by developing new technology reducing daily production time from 24 hours to 9 hours / day

Lowered Inventory discrepancies by initiating a cycle count program

Developed and initiated Safety Awareness Program that decreased Lost-Time Accidents by 66 %

Mediated between the supervisors and the collective bargaining unit to resolve grievances and/or arbitration requests

PROFESSIONAL EXPERIENCE

Stryker Orthopedics - Mahwah, NJ

Warehouse Supervisor 2010-2015

Oversaw all phases of the warehouse as well as Inventory Control

Ensured Warehouse and Inventory Control personnel were in compliance with “Regulations & Standards” ISO 9002, ISO 13845 and the “Quality Management System Manual” within the scope of their position

Supervise and coordinate activities of workers engaged in receiving, picking, packing, order filling, shipping, and maintaining stock records in warehouse as well as perform periodic audits of outbound orders for accuracy/completeness

Managed Inventory Control personnel responsible for performing ERP transactions and auditing field location, distributors, hospitals, and sales reps. as well as establish an internal cycle counting program ensuring 100% compliance with the Company’s financial auditors

International Technidyne Corporation - Edison, NJ

Manufacturing Manager 2005-2010

Managed multiple departments as well as the packaging responsibilities for six product lines ensuring compliance with ISO 9002 and FDA Rules and Regulations as well as the Company’s SOP’s

Collaborated Production Planning / Scheduling, developing Manufacturing Methods and Procedures, review non-conformances determining root causes and corrective action

Established goals and objectives and performed employee reviews

Chairman of the Safety Committee

Served on the Steering Committee responsible for the Safety Program at the five Company Facilities

A+ Products Incorporated - Marlboro, NJ

Operations Manager 2003-2005

Managed the Sourcing, Purchasing, and Customer Service Departments in New Jersey, Montreal and China

Generated customer satisfaction, same-day shipments, sourcing new products both domestically and overseas, as well as more cost effective purchasing

In charge of releasing stock from multiple warehouses in Las Vegas, Nevada, Calgary, and Shanghai

Developed performance programs as well as individual goal and objectives, performance reviews, counseling, salary administration and personal development

EDUCATION

Jules E. Mastbaum Vocational High School - Philadelphia, PA

Attained High School Diploma

Contact this candidate