Customer Service Representative
Resume:
KIMBERLY WILSON
Houston, TX 77028
***********@****.***
SUMMARY
Skilled ability in developing, maintaining, and strengthening business relationships.
Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Outstanding expert offering proficient data entry and information processing administration.
Meet challenges heads on, resolving complex problems, and adapt quickly to changing priorities.
AREAS OF EXPERTISE
Self-starter with professional manner
Customer Relations
Experienced in SAP and Siebel
Administrative
PROFESSIONAL EXPERIENCE
NEW JERUSALEM POWERHOUSE CHURCH, HOUSTON, TX 06/2012 – Present
PASTOR'S SECRETARY
Provide administrative, business and personal support to a pastor with a demonstrated ability to improvise, improve procedures and meet demanding deadlines.
Carry out all event planning and coordination for meetings, conferences, and seminars.
Prepared all travel arrangements for pastor and family members.
Ordered office supplies, maintained equipment, protected confidential files, and distributed mail.
Assisted in all areas of administrative work including data entry, receptionist duties, report preparation, file organization, research and development.
YMCA, HOUSTON, TX 01/2012 - 06/2012
YOUTH DEVELOPMENT COUNSELOR
Managed overall day-to-day group programming and direct supervision of students while creating a safe and nurturing environment.
Assisted students with homework and coordinated activities and games to implement a high quality, developmentally appropriate curriculum for students.
Educated and advised children on their behavior through character development incorporating the values of the YMCA.
Maintained supplies, equipment and materials and the daily operations for the program.
CONSTELLATION ENERGY, HOUSTON, TX 08/2010 – 12/2010
CUSTOMER SERVICE REPRESENTATIVE (TEMP)
Researched and provided customers information to their requests, and concerns on their accounts and/or products.
Handled high volume inbound sales calls and assist customers with orders, product selections and offered recommendations based on usage using company directives.
Handled “escalated” calls and emails from customers that needed management attention
Educated and advised customer on products and services
Processed service request in “Siebel” for plan changes, typing errors while tracking enrollment rejects in Siebel to resolve problems and re-transmit enrollment to local TDSP.
US CENSUS BUREAU, HOUSTON, TX 03/2009 - 05/2010
ENUMERATOR
Inquired about a variety of specific information including a person's name, age, religious preference, address and state of residency; gathered, recorded and encoded information from a survey
Contacted individuals to be interviewed in their own home or office by mail, phone, or in person
Recognized and gave an account of problems in obtaining data and submitted completed tasks to a supervisor and discussed developments daily.
Reviewed data gathered from an interview to check if the information was complete and accurate.
Assisted people in filling out the questionnaires and found and recorded addresses and households.
GEXA ENERGY, HOUSTON, TX 03/2008 - 12/2008
CUSTOMER SERVICE REPRESENTATIVE (TEMP)
Gather, process, update and record confidential customer information and accounts.
Performed account maintenance including billing inquiries, extensions, transfer of service and disconnect request.
Multi tasking and maintaining high level of efficiency while meeting deadlines and quotas.
Provided customer support service for scheduling, confirmations, system balancing, invoicing and customer solutions
SIMON MOVERS, HOUSTON, TX 01/2006 - 03/2008
EXECUTIVE OFFICE SPECIALIST
Scheduled appointments for clients and provided high-quality customer service.
Managed accounts in “QuickBooks Pro” for changes and payments.
Monitored company expenses and monthly budgets.
Proficient with general office duties such as email correspondence, proofreading, clerical, data entry and faxing.
WAL-MART, HOUSTON, TX 08/2005 – 11/2007
SERVICE DESK ASSOCIATE
Handled returns and exchanges of items purchased as well as refunding money and maintaining a balanced cash drawer.
Processed Money Gram products, credit card payments and money orders
Answered questions about merchandise, store policies and ongoing promotions
Handled customer complaints and compliments accordingly
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