Management Customer Service

Resume

Arnulfo Perez Phone: 321-***-****

*** *** **** ** *****: **********@*****.***

Kemah, TX 77565

PROFESSIONAL PROFILE

Resourceful, dynamic professional with a broad range of experience in all aspects of business operations and government contracting. Valuable skills in facility management, finance, contracts, internal audit, logistics, project management, and continuous improvement. Strong leader and motivator who believes strongly in employee empowerment. Demonstrated strengths in P&L Management, process improvement, and cash flow optimization. Proven track record of success in effective management of diverse personnel at multiple locations. Flexible, adaptable, results oriented and committed to Safety and Quality.

BACKGROUND SUMMARY

Multi-site Management

Program Analysis & Eval

Operational Cost Analysis

Personnel Management

Facilities Support

Project Management

Financial Statements

Cash Flow Management

Contract Administration

Subcontract Management

Proposal Development

Overhead & Rates Mgmt

Internal Auditing

ISO 9000

Customer Service

Technical Expertise Includes: Microsoft Office Suite, MAS90, QuickBooks, Smart Inspect

PROFESSIONAL ACCOMPLISHMENTS

Improved Safety Culture to zero incident rate. Initiated additional safety campaigns for slips, trips, and falls; established an employee safety committee; implemented reward incentives; and introduced a behavioral based safety program. Results: Reduced the number of incidents to 0 for eight straight months and more employee involvement in safety.

Reduced subcontract costs and increased recycle rebates by over 700%. After ignored requests from current waste subcontractor, solicited proposal from competing waste subcontractor. Negotiated initial proposal to a more advantageous position, including switching to single-stream recycling and getting all new FEL and Roll-off dumpsters. Results: Improved capability for customer at no additional cost and increased recycle rebates by over 700%.

Improved Cash Flow processes. Developed, implemented and tracked a daily cash flow metric. Monitored and aligned payables with receivables timing. Results: Achieved positive cash flow for the first time since company was purchased. Improved cash flow projection accuracy resulting in a high level of confidence from our line of credit banker.

Improved Contractual Profitability. Improved, refined and implemented “real” estimates at complete by improving communications between all stakeholders. Results: Improved project profitability, improved customer confidence in contractual execution, and increased the ability to accurately assess opportunities for efficiencies.

Improved Labor Charging Confidence with DCAA. Developed, established, and presented a mandatory labor charging training course. Implemented random labor charging audits. Results: Instill confidence with DCAA on our labor charging practices, improved labor charging accuracy and ensured accurate billing.

RELEVANT WORK EXPERIENCE

Oct 2013 – Present

Native Resource Development Company, Inc JSC – Houston, TX

Program Manager

Provide comprehensive facility services at Johnson Space Center, Sonny Carter Training Facility, and Ellington Field including center wide custodial services, waste management, recycling, window cleaning, event management and task order services. Responsible for all contractual functions and overseeing a staff of 63 providing services for over 120 buildings and 3.5M square feet of space.

Sep 2007 – Oct 2013

Creative Management Technology, Inc. Cocoa Beach, FL

Chief Operating Officer

Member of the executive team responsible for all accounting, financial, and contracting functions. Oversee government contract operations nationally. Supported both operations and procurement sides of the corporation. Contract oversight included the oversight and operations for all key accounts including the Antenna Maintenance, Electro-Chemical Laboratory, Pest Control Operations, Custodial Services, and a $55M Logistics Operation with mission critical Space Shuttle transportation, shipping & receiving, warehousing, and document management functions. Charged with management of all on-site management to ensure delivery of quality initiative through innovation and superior operating procedures.. Liaison between CMTI and all partner organizations. Manage banking relationship, oversee daily cash flow performance, and manage operational line of credit.

Key Responsibilities included but are not limited to:

Corporate oversight of all active contracts

oCorporate liaison

oProject forecasting and financial analysis

oImplement Lean Six Sigma processes

oImplement efficiencies and innovations

oTask order oversight

oModification and change order review and execution

oQuarterly review oversight

Coordination of transition activities

oProject budget development

oPhase-in plan

oCBA negotiations

oEquipment & supply management

oKey personnel

New business support

oOpportunity analysis

oCost modeling

oWork with bid team to develop value proposition

oStaffing and organizational models

oGold and Red team reviews

Sep 2004 – Sep 2007

Boeing Kennedy Space Center, FL

Business Operations Manager

Responsible for managing the Checkout, Assembly, Payload Processing Systems (CAPPS) budget operations and providing supervision in Budget Baseline Management, Cost Variance Analysis, Earned Value, Subcontract Management and Cost Analysis of proposals. Direct interface with customer on cost performance reporting and contract changes. Participate and oversee continuous improvement projects.

Sep 1998 – Sep 2004

Boeing Aerospace Support Center San Antonio, TX

Rates and Overhead Manager

Program Budget Analysis, prepared and presented program Estimates at Complete. Managed and supervised a group of 5 analysts responsible for overhead management and analysis, estimating and pricing, development of rates, cost performance reports and supported DCAA and internal audits. Served as the internal controls representative and developed and presented a labor cost charging training course.

EDUCATION

Sep 1984 – Dec 1989

Texas A&M at Kingsville (Texas A&I) Kingsville, TX

B.B.A. with a Major in Management

OTHER ACTIVITIES

1993 – 1996

Ricardo Independent School District Kingsville, TX

School Board Member (Secretary/Vice-President/President)

1994 – 1995

Leaderhip Kingsville (Chamber of Commerce) Kingsville, TX

Participant/Co-Leader

References Available Upon Request

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