Customer Service Executive Assistant

DANA ZIELKE

***** **** **** ******

Northville, MI 48168

**********@*****.*** 248-***-****

career profile

Experienced business professional with a proven track record in providing exceptional office support.

areas of strength and expertise

Executive Assistant

Receptionist/Customer Service

Accounting/Cashier

Professional Experience

Destination Rewards, Plymouth, MI 2014

Warehouse Inventory Clerk (Aug to Present)

Receive, verify and document items received utilizing warehouse software applications. Document cycle counts.

Rotate inventory, resolve customer returns, prepare shipments for pick-up/delivery

Non-Profit Sports Club, Northville, MI 2005-2010

Treasurer

Actively participated as treasurer for non-profit, ensuring club accounts and finances were accurate and up to date.

Created databases and utilized MS Money, handling entire budget for club of 350+ members.

Oversaw accounts payable and receivable totaling $200K+.

Meijer, Northville, MI 2001-2002

Cashier/Customer Service Specialist (Part-time/seasonal)

Ford Motor Company, Dearborn, MI 2000-2005

Executive Assistant

Performed administrative duties, interact with department and division personnel, handle large scale correspondence, schedule shipments and deliveries to other sites and dealerships. Scheduling, planning, coordination, and monitoring for Executive Office. Utilized computer skills and Microsoft Suite to ensure accurate reporting.

Set up meetings, coordinated schedules, reconciled expense reports for Marketing Sales and Service Executive Director.

Used Microsoft Word, Excel, Powerpoint, and Money for department communication and reports.

Ford Motor Company, Batavia, OH 1994-2000

Administrative Assistant

Provided administrative oversight, organizing schedules for skilled trades, producing daily and weekly printed and distributed reports and assisting Production Manager and Plant Controller.

Effectively interacted with union workers, salaried supervisors and union officers, utilizing MS Suite to create database linked reports while scheduling overtime according to Union rules. Completely adhered to union contracts.

Maintained personnel records, handling department communications and scheduling meetings.

Created presentations for meetings and projects, handling national and international media meetings and acting as Batavia Plant News Anchor, delivering daily news on camera for local plant.

Butler County Juvenile Court, Hamilton, OH 1992-1994

Deputy Clerk, Notary and Secretary to Probation Department

Interacted with public, attorneys and judges, scheduling and organizing court rooms for hearings.

Transcriber. Typed dictation from court room hearings, filling in for Butler County Juvenile Court Secretary with high level of demand for detail and accuracy. Interacted directly with judge, ensuring organization and correctly following all legal procedures.

Entered information in court dockets, notarized legal documents and produced warrants for service documents.

Previous positions include Secretary for Ford Motor Company from 1978 to 1982, Transcriber and Stenographer for Western Southern Life Insurance and Intern for West, West and Yelton, Attorneys at Law.

Education and Training

Secretarial Sciences, U.S. Grant Vocational School Diploma, Bethel, OH

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