Service Manager
Resume:
CURRICULUM VITAE
LAWRENCE MICHAEL ARROYO ROM
PERMANENT ADDRESS : A1-11 Peacock Street, Sitio Veterans
Brgy. Bagong Silangan, Quezon City
Philippines 1119
EMAIL ADDRESSES : ******************@*****.***
SKYPE ID : romlawrencemichael
MOBILE NUMBER : +639********* (PHILS)
+632******* (PHILS)
AFFILIATED ORGANIZATION : United Hoteliers of the Philippines (UHP)
Filipino Hoteliers Worldwide (FHW)
CAREER OBJECTIVE
To obtain a managerial position in a dynamic and reputable organization and be able to contribute to the company’s success with the skills and knowledge I have gained from working in the industry.
WORK EXPERIENCES
Operations/Sales and Marketing – Freelance April 2013 to
CDCC Electronics and Solar Enterprise Present
Dealer/Installer of Solar Power Systems and CCTV
Brgy. Bagong Silangan
Quezon City, Philippines
Job Description:
Manages office operation
Responsible for company Sales revenue and its profitability
Develop strategic business plans to improve existing operation and increase productivity
Develop and penetrate the domestic market with sales
Provide and update Management with regular periodic reports relating to operations, sales and growth
Assistant Manager – Luzon Regional Office October 2012 to
City Service Corporation – Part of Forza Integrated Corp. March 2013
Housekeeping Service Provider for Hotels and Hospitals
E. Rodriguez St. cor. Tolentino St.
Pasay City, Philippines
Job Description:
Responsible for planning, organizing, and developing of the overall
operation of the housekeeping department in accordance with standards
and guidelines along with assuring the highest degree of quality guest care is maintained at all
times, responsible for staffing, scheduling, training and developing hourly staff.
Manage the daily activities of the Housekeeping department to include appropriate
cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession
stands, suites, and all public spaces.
Planning, organizing and directing team members to ensure the highest degree of guest
satisfaction.
Daily supervision of the housekeeping staff.
Daily supervision of the grounds keeping staff.
Purchase, re-order and maintain housekeeping supplies and inventory.
Conduct inspections of all rooms, concourses, clubs, seating areas and public
areas.
Recruit, schedule and train all new housekeeping staff members.
Maintain the housekeeping budget, providing billing summaries and expenses.
Uphold the highest standards of cleanliness, safety, and conduct.
Knowledge of safety standards within Housekeeping department.
Determines and maintains the department work schedule used to notify staff.
Ensures the proper maintenance of all equipment; makes arrangements for repair
and/or replacement of used and damaged equipment.
Housekeeping Supervisor (Opening Team) March 2012 to
Remington Hotel – Resorts World Manila September 2012
4 Star Hotel (712 Rooms)
Newport Blvd, Newport City, Pasay, Philippines
Across NAIA Terminal 3
Job Description:
Inspect staff turn out of team assigned
Lead, train and motivate room attendants in preparing rooms according to its high standard and guest satisfaction.
Inspect VIP room and ensure that the room attendant has followed the procedure set.
Inspect each room completed for the day using a specified checklist and ensure that standards are met.
Maintain pantry. Check par stocks of linen, guest amenities and cleaning chemical.
Supervise the linen exchange procedure with the laundry ensuring that the par stocks are maintained.
Ensure the SOP is followed and practiced all throughout.
Train room attendant and housemen to achieve productivity and efficiency.
Ensure safety and hygiene is being observed.
Maintain discipline and conduct performance appraisal.
Check all safety systems on the floor ensuring any defect is rectified.
Liaise with security personnel on security matters on the floor.
Prepare housekeeping report for the front office.
Check all trolleys to ensure it is functional and stocks are well maintained.
Follow with engineering on all maintenance issues and make sure it is treated with urgency.
Liaise with the control desk on departures, room transfers, arrival, and guest requests.
Liaise with the room service on clearance of room service trays.
Check the serviceability of all floors.
Execute the pest control schedules.
Execute spring cleaning.
Ensure Out Of Order rooms are treated in a timely manner.
Ensure internal plants and floral are maintained by the horticulturist.
Report all Lost and Found Items and ensure that the procedures are followed.
Villa Supervisor (Opening Team) September 2011 to
Amanpulo Island Resort – Part of Aman Resorts February 2012
5 Star Luxury Resort
Pamalican Island, Palawan, Philippines
Job Description:
Conduct morning briefings to butlers and housekeepers and follow up on scheduled projects, maintenance issues and arrival forecast.
Lead, train and motivate villa staffs including butlers, housekeepers and ground keepers.
Inspect rooms and make sure a high quality standard cleaning and setup is followed. “Treat each and every guest as top VIP”.
Organize and direct the various sub activities of the department.
Review the requisition supplies and recommend them to the General Manager keeping in mind the cost control.
Represent the department at coordination meetings including the general Manager’s morning meeting and talking to the guest regarding queries, concerns, complaints and initiate immediate resolutions.
Create a Standard Operating Procedure and ensures that these are to be followed by the butlers, housekeeper.
Organize team work or team building to ensure the department is solid and intact with one goal which is to provide guest with quality service.
Ensure the safety and hygiene is being observed.
Maintain discipline and conduct performance appraisal and recommendation for promotions.
Ensure proper coordination with other departments, e.g. front office, laundry and engineering.
Conduct random inspection on a daily basis to ensure standards are met.
Ensures all assets like equipments, linen, and consumables are used and stored properly to prolong their life.
Conduct market surveys of new supplies and products.
Supervises periodic schedules of pest control, spring cleaning, deep cleaning, renovation and audit.
Create a lost and found SOP and make sure this is being followed.
Check all incoming supplies adhere to specifications.
Make sure decorations like flower arrangements should be delivered on time and in good condition.
Housekeeping Supervisor (Opening Team) November 2010 to
Gloria Hotel August 2011
4 Star Hotel/Apartment (1010 Rooms)
Media City, Dubai, United Arab Emirates
Job Description:
Inspect staff turn out of team assigned
Lead, train and motivate room attendants in preparing rooms according to its high standard and guest satisfaction.
Inspect VIP room and ensure that the room attendant has followed the procedure set.
Inspect each room completed for the day using a specified checklist and ensure that standards are met.
Maintain pantry. Check par stocks of linen, guest amenities and cleaning chemical.
Supervise the linen exchange procedure with the laundry ensuring that the par stocks are maintained.
Ensure the SOP is followed and practiced all throughout.
Train room attendant and housemen to achieve productivity and efficiency.
Ensure safety and hygiene is being observed.
Maintain discipline and conduct performance appraisal.
Check all safety systems on the floor ensuring any defect is rectified.
Liaise with security personnel on security matters on the floor.
Prepare housekeeping report for the front office.
Check all trolleys to ensure it is functional and stocks are well maintained.
Follow with engineering on all maintenance issues and make sure it is treated with urgency.
Liaise with the control desk on departures, room transfers, arrival, and guest requests.
Liaise with the room service on clearance of room service trays.
Check the serviceability of all floors.
Execute the pest control schedules.
Execute spring cleaning.
Ensure Out Of Order rooms are treated in a timely manner.
Ensure internal plants and floral are maintained by the horticulturist.
Report all Lost and Found Items and ensure that the procedures are followed.
Housekeeping Supervisor (Opening Team) August 2009 to
Acacia Hotel – Part of Al Hamra Hotels Management October 2010
4 Star Business Hotel/Apartment (373 Rooms)
Ras Al Khaimah, United Arab Emirates
Job Description:
Inspect staff turn out of team assigned
Lead, train and motivate room attendants in preparing rooms according to its high standard and guest satisfaction.
Inspect VIP room and ensure that the room attendant has followed the procedure set.
Inspect each room completed for the day using a specified checklist and ensure that standards are met.
Maintain pantry. Check par stocks of linen, guest amenities and cleaning chemical.
Supervise the linen exchange procedure with the laundry ensuring that the par stocks are maintained.
Ensure the SOP is followed and practiced all throughout.
Train room attendant and housemen to achieve productivity and efficiency.
Ensure safety and hygiene is being observed.
Maintain discipline and conduct performance appraisal.
Check all safety systems on the floor ensuring any defect is rectified.
Liaise with security personnel on security matters on the floor.
Prepare housekeeping report for the front office.
Check all trolleys to ensure it is functional and stocks are well maintained.
Follow with engineering on all maintenance issues and make sure it is treated with urgency.
Liaise with the control desk on departures, room transfers, arrival, and guest requests.
Liaise with the room service on clearance of room service trays.
Check the serviceability of all floors.
Execute the pest control schedules.
Execute spring cleaning.
Ensure Out Of Order rooms are treated in a timely manner.
Ensure internal plants and floral are maintained by the horticulturist.
Report all Lost and Found Items and ensure that the procedures are followed.
Housekeeping Team Leader November 2008 to
Boracay Mandarin Island Hotel January 2009
5 Star Luxury Resort
Boracay Island, Malay, Aklan, Philippines
Housekeeping Team Leader June to October 2008
Chateau Santa Isabel
Santa Isabel College Practicum Center
210 Taft Avenue, Manila, Philippines
Cabin Steward April 2008
WG&A Super Ferry
M/V Our Lady of Mejogourje
Manila, Philippines
Room Attendant January to April 2007
Chateau Santa Isabel
Santa Isabel College Practicum Center
Manila, Philippines
TRAININGS/SEMINARS
TESDA Competency Certification (NC II) August 2008
National Certification Program of the Philippines
Focus on Housekeeping Department
Chateau Santa Isabel
Santa Isabel College Practicum Center
Manila, Philippines
Housekeeping and Front Office Operations Seminar August 2005
Diamond Hotel, Manila, Philippines
AWARDS/CERTIFICATES
Certificate of Excellence September 2005
Award of Excellence
(Top Honors Achieved for HRM Month - 2005)
Santa Isabel College, Manila, Philippines
COMPUTER SKILLS
Opera – Version 5 (PMS) Excellent
Quality Management System (QMS) Excellent
Food and Beverage Materials System (FBMS) Excellent
Micros Fidelio – Materials Control System (MC) Excellent
Oracle – Oasys (Attendance System) Excellent
All Microsoft Applications Excellent
EDUCATIONAL BACKGROUND
Santa Isabel College 2005 – 2009
Manila, Philippines
Tertiary Level
Course : Bachelor of Science in Hotel and
Restaurant Management
Bagong Silangan High School 2000 – 2005
Quezon City, Philippines
Secondary Level
Santa Isabel College 1996 – 2000
Adamson University 1994 – 1996
Manila, Philippines
Primary Level
PERSONAL INFORMATION
Gender : Male Status : Married
Date of Birth : December 23, 1987 Citizenship : Filipino
Age : 27 Yrs. Old Religion : Roman Catholic
Height : 171 cm . Passport # : EC 0392282 .
Weight : 120 lbs Availability : Immediately
CHARACTER REFERENCES
Available upon request
Contact this candidate