Information Technology Professional

Tavon Moody

**** ******** *** * *********, MD ***14

443-***-**** t *****.*****@*****.***

Information Technology Professional

Comprehensive experience in all aspects of computer maintenance, and in software/hardware support. Recognized as an outstanding support technician, and for customer service/project/service delivery for large prestige organizations and academic institutions. Well known for superior levels of customer service in the carrying out of daily responsibilities as a freelancer, member of the United States Army National Guard, and in support of academic institutions. Active Secret Security Clearance.

CORE COMPETENCIES

Information Technology t Computer Maintenance t Customer Relationships t Inventory Management t Records Maintenance t Network Servers t Troubleshooting t Active Directory t Microsoft Windows OS t Organization t Coordination and Communication t Software and Hardware Installations and Repairs t Server Room Support t Remote User Guidance

EXPERIENCES AND ACHIEVEMENTS

SELF EMPLOYED, Baltimore, MD 2002 – Current

Freelance IT Technician

Troubleshoot, install, and uninstall hardware, software, and printers. Run updates and remove viruses as required. Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals; install, troubleshoot, and maintain Microsoft Windows, software applications, antivirus programs, backup and image management software, Microsoft Office Suite, and software patches. Demonstrate an extensive knowledge of networking devices and printers, technical manuals, and schematics.

Repair computer hardware including Windows-based PCs, and selected Macintosh platforms. Manage multiple troubleshooting tasks simultaneously, while consistently maintaining quality results.

UNITED STATES ARMY NATIONAL GUARD, Reisterstown, MD 2008 – Current

Sergeant, Automated Logistics Specialist

Supervise and perform management of stock records, and perform additional warehouse functions related to the receipt, storage, distribution, and issue of equipment. Maintain equipment and parts records.

SOJOURNER-DOUGLASS COLLEGE, Baltimore, MD 2006 – 2015

Computer and Network Systems Analyst, 2008 - Current

Maintain the academic network server, four computer labs, four mini labs, and the school library by installing and updating hardware and software, scan for and remove viruses, and join computers to the appropriate network; set-up and reset password for student’s on-line accounts. Troubleshoot all computer issues found in the computer labs. Create email accounts, and perform password resets. Display an attitude of caring, and excellent customer service skills when dealing with staff and students.

Customer Service Representative/Work Study Student, 2006 - 2008

Filed and delivered correspondence to college offices; assisted students, and faculty with various tasks as assigned, including answering telephones inquiries. Display superior levels of customer service skills when dealing with staff and students.

EDUCATION

(In progress) Master of Science, Information Systems, Strayer University, Baltimore, MD

Bachelor of Arts, Administration and Management, Sojourner-Douglass College, Baltimore, MD

Certificate, Computer Support Technician, TESST College of Technology, Towson, MD

Certificate, Computer Repair Technician, The Door, Baltimore, MD

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