Cisco Network Administrator (CCNA/CCNA Voice certified)
Resume:
Paul Perez
***** ** **** ***** *******, FL *****
*************@*****.***
Professional Technical Support Technician with extensive leading-edge IT experience. Results oriented, dedicated Information Technology professional. Technology savvy, proactive, self-starter, extrapolate from existing experience to quickly adapt to new technologies fluently. Possess excellent communication and collaboration skills to lead and work with diverse groups effectively, and provide efficient troubleshooting and problem solving skills in a time intensive environment.
TECHNICAL SKILLS
Certifications
CCNA Voice (CSCO11694184)
CCNA
Network/PC Operating Systems
CUCME • Cisco IOS/CLI
Windows 7 • Cisco Unified Communications Manager 8.0
Network Protocols
TCP/IP • OSPF • DHCP • NAT/PAT
EIGRP • SIP • STP • Frame-Relay
Network/PC Hardware
Cisco UC520 Call Manager Express
Cisco routers 1801, 1841, 2801
Cisco switches 2960, 3750, 3760
Cisco ASA 5505
Cisco 7962G IP Phones
Dell PCs
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PROFESSIONAL EXPERIENCE
March 2015 – June 2015 Sato Global Solutions Ft. Lauderdale, FL Network Administrator
I installed and configured a Cisco 2960 switch to send all 20 users’ data to the company’s ISP router. I was in charge of configuring Zscaler to filter user data and create rules to deny and allow certain URLs for the respective departments. I also provided day to day helpdesk services such as printer troubleshooting, creating and adjusting user profiles in Active Directory.
November 2014 – February 2015 Acordis Miramar, FL Help Desk
Configured Cisco 2960 switches and 1941 routers for new acquired clients in the Miami area. Troubleshooted day to day Xerox printer issues and MS outlook issues. I was in charge and creating and adjusting user profiles in Active Directory and setting up workstations for new internal users.
August 2014 – November 2014 Qpay Miami, Fl Technical Support Specialist
Provided Tier 1 technical support to dealers in Florida, my responsibilities included installing, configuring and troubleshooting Citizen and Star printers and troubleshooting issues such as not able to log into the Qpay account, installing certificates, and adding/transferring MAC addresses from old to new branches.
April 2014 – August 2014 ActivePBX Miami, FL Junior VoIP Administrator
Installed and configured IVRs and dial peer systems for new and existing clients through the Asterisk application. I was in charge of setting up and configuring new and existing cisco VoIP phones. I was hired as a contractor for a project consisting of setting up the VoIP systems for new clients acquired in the Chicago area.
April 2012 – October 2013 Great Healthworks Hollywood, Network Administrator
My responsibilities include providing IT support to 200 in-house agents and 500 virtual agents, create agent profiles in Active Directory and Backoffice, as well as assist the Telecom Department in creating profiles for new users in Communications Manager. I was in charge of contacting Dell and HP Customer Support for ordering PCs and hardware replacements for agent workstations. I assisted the Telecom Department in implementing a new server room with Cisco routers and switches. Skills and applications used: Windows 7 OS, Cisco IP Communicator, Cisco Personal Communicator, Cisco Agent, Cisco Supervisor, Cisco CUCM, and Cisco VPN.
April 2011-November 2011 Florida Power and Light (FPL) Miami, FL Network Administrator
I was hired as a contractor for a project of switching 600+ routers from Frame Relay to MPLS in the state of Florida. My role was to assist the on field technicians ensuring the transition occurred in a smooth state when remotely configuring the routers to FPLs new addressing scheme, altering the EIGRP configuration to support the new addressing scheme, and switching them from Frame Relay to MPLS, and provided the routers with the best management of bandwidth allocation for voice, video and data traffic with QoS. Skills and applications used: EIGRP, Frame-Relay, MPLS, IP Subnetting, QoS
Oct 2010 – April 2011 Western Digitech Miami, FL Cisco Voice Network Administrator
My role as a Junior VoIP Network Administrator included configuring translation rules, dial peers, DNs, and other voice features through Cisco CUCME and create/update new and existing user records through the Call Manager GUI web interface. I regularly backed up router running configurations of our clients to the company’s TFTP server and provided security to network with VLANs, PAT/NAT, VACLS and VPN configurations. I installed and configured 2801 Cisco routers, 2960 Cisco switches, and more than 100 7962G Cisco phone in various projects including Tripp Scott and United Reporting in Ft. Lauderdale, FL. Skills and applications NAT/PAT, EIGRP, OSPF, Cisco Call Manager, Cisco Call Manager Express
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June 2008-2010 IORQ Trading Corp. Miami, FL Network Administrator
I assisted the Founder of IORQ in installing and configuring Cisco IP phones and creating user profiles through CUCME. My responsibilities include setting up user workstations and troubleshoot PC and printer issues. I currently provide Tiers 1 & 2 IT Support for all agents in the resort. Skills and applications used: Cisco Call Manager Express, Windows 7 OS
EDUCATION AND TRAINING
Miami Lakes Educational Center
5780 NW 158th Street
Miami, FL 33169
Class of 2004 HS Diploma
2009 CCNA Curriculum
2010 CCNP Curriculum
REFERENCES
AVAILABLE UPON REQUEST
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