Customer Service Representative
Resume:
Carrie David
*********@*****.***
Professional
Profile
Senior Customer Service Representative in the insurance business, Account Executive in advertising, Billing/Sales Coordinator in manufacturing and Accounts Receivable Clerk in the food and paint industry
Handled Inbound and outbound calls
Experienced in Microsoft Office, Word, Excel, PowerPoint, Lotus Notes
Manual and Computer Billing, bookkeeping
Learned Webpage design in college
Typing, copying, scanning, faxing, filing
Very professional, articulate to detail, easy to train
Honest, hardworking, dedicated, team player
Professional
Accomplishments
Customer Service– over 9 years of experience
Started out as Customer Service Representative, promoted to Senior Customer Service Representative in about 3 years
Strong problem-solving, able to handle escalated calls
Participated in department contests and decorations
Received many compliments, earned several merit increases and bonuses Advertising – 9 years of experience
Created Yellow Pages advertisements in several directories across the U.S.
Started out as Account Manager promoted to Account Executive
Created many ads (using PowerPoint and Word) for home and garden, party, tractors, and weddings businesses.
Checked billing, got approvals, gave presentations, some traveling, also earned bonuses and merit increases
Work History July 2001 to October 2009
Senior Customer Service Representative, Progressive Insurance Company, Mayfield Heights, OH August 1992 to September 2001
Account Executive, Wolf/Meldrum & Fewsmith Yellow Pages, Inc., Cleveland, OH August 1978 to August 1992
Billing/Sales Coordinator, H. Goodman, Inc., Cleveland, OH January 1976 to August 1978
Accounts Receivable Clerk, SCM Corporation, Cleveland, OH Education Associate's Degree
Remington College, Cleveland, OH
January 2006 – Valedictorian and Dean's List
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