Quality Assurance Field Service

PAUL DEVENEY

**** ***** ***** ****

St. Petersburg, Florida 33703

Phone 727-***-****

Email: ********@********.**.***

INFORMATION TECHNOLOGY PROFESSIONAL

Technical Support Specialist with excellent interpersonal skills and experience installing, programming, testing, and supporting software used in Billing, Energy Management, and Alarm Systems.

Mainframe and Unix Applications, Installation, Problem Resolution and Production Support

Hardware and Software Installation and Support for Energy Control and Alarm Systems

TECHNICAL SKILLS

Software: UNIX, Windows, COBOL, JCL, DB2, C, C++, HTML, JavaScript, ASP, Microsoft Office, SQL Server, Adobe Flash, Premier Pro, Encore, and Photoshop.

PROFESSIONAL EXPERIENCE

Pinellas County Schools, Pinellas County, FL 2014 – 2015

Math Teacher at Meadowlawn Middle School

VERIZON, Tampa, FL 1996 – 2013

Quality Assurance and Production Support Specialist.

As a Quality Assurance and Production Support Specialist, I was responsible for customers receiving a correct telephone/data/video bill that reflected what services they had ordered and what usage they had consumed. My job was to help minimize the quantity of calls coming into the Verizon Call Centers by testing software functionality.

RHODE ISLAND HOSPITAL, Providence, RI 1990 - 1996

Supervisor and Registered Polysomnograph Technologist.

Responsible for supervising Polysomnograph Technologists at the Rhode Island Hospital Sleep Center.

PRIOR EXPERIENCE

ADT ALARM SYSTEMS, Providence, R.I. Field Service Technician 1988 – 1990

POINT VIEW ENTERPRISES INC, Warwick, RI, Business Owner\Sound Technician 1986 – 1988

HONEYWELL, RI and CA, Field Service Engineer, Energy Management Systems 1981 - 1986

EDUCATION

B.S. Degree - Electrical Engineering, Roger Williams University, Bristol, RI

Associate Degree - Applied Science, Wentworth Instituted of Technology, Boston, MA

Certificate - UNIX System/C Programming Worcester Polytechnic Institute, Westborough, MA

REFERENCES

Meadowlawn Middle School Principal: Dr. Claud Effiom 727-***-****

Verizon Manager: Dawn Kelley 617-***-****

Contact this candidate