Customer Service Microsoft Office

Myles R. Morton

*** ****** ****** ********, ** **216

Cell: 347-***-**** E-mail: ***********@*****.***

Objective:

To obtain a position with an organization that will allow me to fully utilize my knowledge, skills and experience to further enhance my professional growth for internal and external service delivery. Core competencies include excellent customer service, as well as over 12 years with copy systems and mailroom.

Experience:

04/2015-Present (Customer Service Associate-P/T) Novitex New York, NY

Provide digital Integrated Document Life Cycle (IDLC) end-end, cloud delivery approach for services ranging from communication, document management and/or production.

Participate in cross-training activities, filing, inserting, metering, sorting, shipping outgoing delivery; file purges and extractions, while adhering to all safety procedures.

Maintain conference room, pantry and/or repair and supply copy systems with paper, toner and additional upkeep as specified.

Demonstrate flexibility and the highest level of customer care in a high capacity/demanding setting in a friendly and cooperative deportment.

03/2011-10/2013 (Customer Service/Driver) Affinity New York, NY

Forecasted, coordinated, organized, planned and scheduled designated duties in order to meet production schedule and operational goals. Ensured maximum utilization of manpower and equipments.

Reviewed/analyzed production quality, operational reports, and initiate changes as needed to ensure a high level of accountability to distribution operations

Adhered to policies/procedures in a fair and consistent manner. Promoted and reinforced safety and security awareness and compliance to state and federal guidelines and regulations

05/2008-03/2011 (Regional Site Associate/Customer Service) Lloyd Staffing New York, NY

Received dispatched instruction for customer service inquest for printer and/or copier maintenance

Maintained proficiency in computerized systems and other technologies as required; Accuracy and attention to detail; Monitored and maintained inventory through audits

Strong teamwork and liability to work independently to thrived in a fast paced environment where special care is given to meet customer needs, unique to daily operations

Maintained stockpile records, reports, verified and itemized inventories through the use of identification labeling

02/2008- 04/2011 (Janitorial) Calhoun Marketing LLC. Edison, NJ

Commercial cleaning franchise of Stratus Building Solutions:

Responsible for coordinating scheduled commercial & industrial cleaning services per contractual agreement to various facilities ex., (office complexes, medical offices, schools, etc); sustainable janitorial duties, hygienic needs and sanitary productivity & quality service.

Operated machinery in compliance with Occupational Safety & Health Administration (OSHA) guidelines.

10/2006-05/2008 (TCO Operator) Access-A-Ride Long Island City, NY

Processed route openings, insertions, extensions and other points facilities; Determined and examined securest directives

Utilized ADEPT system to access and retrieve scheduled information for accurate accountability and conformance with safety procedures to assure on-time scheduling.

Maintained open communication with team, and provided suggestion/recommendation on issues affecting operational workforce needs; excellent customer relations through utilization of hospitality and gentility

02/2002 - 04/2005 (Document Control Administrator/Customer Service) Docuserve New York, NY

Established and developed marketing strategies to reinforced business relationships with existing and establish new clients in an effort to improve customer satisfaction and increase efficiency telephone and email

Transposed electronic and paper authenticate to digital files or vice versa. Ensured confidentiality and security of data by keeping documents secure and destroying duplicates

Provided a high level of customer service, dealing directly with conflicts and resolving them to the satisfaction of all parties; exercised independent judgment, decision-making and problem solving abilities for productivity & quality service

Computer/Technical Skills:

Microsoft Office Suite(Word, Excel, PowerPoint, and Outlook) WordPerfect 8.1,Lotus 123, Kodak 2110, OCE 3075, Scanners, Team QC, Rib Stone Systems, I-Pro Systems; Administrative support; analytical thinker and attention to detail

Education and Certifications

03/2014 OSHA Certification 10 Hour General Industry 1910 Safety & Health Training – New York, NY

09/2012 Business Administration Plaza College Jackson Heights, Queens

06/2003 Certification in MS Office Suite/Customer Service/Data Entry Career & Educational Institute. New York, NY

06/1991 Liberal Arts Morrisville College Morrisville, New York

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