Administrative Assistant

Location:

Macon, GA

Posted:

August 26, 2015

Contact this candidate

Resume:

Stephanie Angela Cox

*** ********** ***** *****, ** 31220 **********@*****.*** 478-***-****

Objective

To obtain a demanding position making optimum use of my extensive legal, business, management and customer service background.

Summary

Results achieving, go-to team leader and budget owner driving change to improve complex value aid in the operations/office area. A team-player and self-starter that enjoys working as part of a team or can successfully undertake a project individually. A resourceful problem solver with proven ability to bring quick resolution to challenging situations. A track record in epertly handling multiple demands consecutively, determining priorities, recognizing risk factors, and making sound decisions in a fast-paced environment. A business leader who has developed and executed comprehensive plans driving optimal customer satisfaction and profitability. A metrics driven, cross-functional process improvement leader.

Operations Management

Custormer Service

Office Management

Accounts payable/receivable

Advance Negotiations

for purchasing/services

Executive Highlights

Practices and contributes to the organization’s vision, mission and values – Contributes to positive outcomes for the department, strives for excellence and helps to achieve departmental goals.

Decrease monthly variances from budget and actual expenses – Manage ordering of office and medical supplies to be inline with departmental budgets.

Increased profitability by 15% - Increased claims (i.e. reduced processing time)

Provided cost savings of $15,000 per year - Negotiated medical and other office insurance, office equipment, and business loans

Decreased operational charge-offs on average by 20% - Developed incentive programs, created and maintained weekly compliance meetings with staff, developed reports to review and analysis information, and improved security process

Increased sales and referrals by 10% - Built long-term relationships with clients and offered products at the right time to the right clients

Annual Olympian Award 2002 & 2003 - Based on branch performance (i.e. charge-offs, transactions, teller over/short, referrals, etc.)

Employee of the quarter 2015

Professional Experience

Department Secretary, Vascular Institute Navicent Health, Macon, GA June 2011 – Present

Monday through Friday 8:00am – 4:00pm

Performs administrative, human resource, budget and clerical functions required to maintain the workflow and efficient operation of the department.

Liaison between management, physicians, and all impacted departments to ensure proper communications and reporting practices.

oCoordinate departmental meetings and special events: secure locations, invitations and organize material for presentation, travel arrangements, agendas and itineraries,

oProvide administrative support to practice manager, four vascular surgeons, one general surgeon, four nurse practitioners, and 22 office personel

oServe as backup to practice manager

oTrack hours and maintain budget for physician continuing medical education funds

Assist Department Manager and Director with Human Resource duties.

oMaintain department based personnel files

oProcess payroll adjustments, input employees and physicians PAL, Holiday, and CME hours, audit and prepare employee time and attendance for approval using API software

oPrepare and maintain physician administrative timesheets and on-call pay distribution spreadsheets

oPlan, assign and monitor employee assignments

oParticipate in developing department goals, objectives and systems

oSchedule and assist hiring manager with interviews

oComplete physician and nurse credentialing applications for hospital privileges, membership applications, board recertification applications and medical license renewals

oSubmit and update nurse protocols with hospitals and Georgia Composite Medical Baord

oMaintain physician legal files

oHandle confidential and time sensitive information

Provide advice and assistance to management and departments regarding budget

oExperience with budget preparation and analysis

oAnalyze monthly department budgeting and accounting reports to maintain expenditure controls

oPrepare expense reports and check request reflecting supporting documents and budget code indexes

oManage capital purchases, direct vendor relations, generate and maintain equipment tracking records

oMaintain supply inventory, process supply orders for daily operations

oFollow-up on backorders, unpaid invoices and other related discrepancies

Maintain excellent written and oral communication skills, clerical skills, problem resolution abilities, and a high level of confidentiality and proficiency in office procedures

oDistribute communication material in a timeley and efficient manner

oCreate forms utilizing various programs, including but not limited to Word, Excel, PowerPoint, Adobe

oMaintain and manage practice manager and physician calendars

oImplement and maintain efficient, effective, and useful filling system for department

oAssist with physician enrollment process as requested, collect, maintain and distribute weekly and monthly reports to Practice Service Managers and departments as requested.

oTrain new employees on the basic computer skills, software, and the company policy and procedures for the use of Internet

Paralegal/Bookkeeper, Mann & Mann, P.C., Attorney at Law, Macon, GA January 2004 - May 2011 Monday through Friday 8:30am – 5:00pm

Assisted lawyer in all phases of the litigation process, from discovery period, mediation and through trial preparation.

Interacted and managed client relationship throughout litigation process

oReviewed and analyzed documents for production, prepared a chronology of facts and created charts

oPerformed statistical analysis, reviewed and summarized transcripts, conducted factual research

oPrepared notes at depositions, gathered documents relevant to deponent, organized exhibits, prepared proper documentation and assisted at mediations

oFiled pleadings and other documents with court clerk

oCompleted online research, prepared a variety of legal documents under guidance of attorney, prepared files for demand packages and reviewed claims with adjusters, attorneys, doctors and nurses

oNegotiated client medical bills with Hospitals, Physicians, Medicare and Medicaid

oPrepared client settlement statements and settlement disbursements

Bookkeeping/Office Management

oDeveloped and maintained quarterly and annual budgets

oDeveloped and implemented efficient accounting systems

oEstablished efficient bookkeeping procedures

oAllocated budget for company health care benefits

oTracked expenditures

oManaged accounts receivable, payable and payroll for small business

oMaintained department legal contracts and verified appropriate expenses

oRecorded and processed all receivables and payables

oReconciled federal, departmental and discretionary statement of accounts

oPayment of internal and external legal expenses/fees

oShowed profitability of company by profit and loss statement using Quickbooks

oDeposited settlement checks, prepared client settlement documents

oCoordinated monthly closing of the company’s books

oVerified and posted adjusted journal entries

oAnalyzed and reconciled General Ledger accounts

oPrepared payroll disbursements using quickbooks

oUsed Quickbooks for invoicing, writing checks, used Excel and Word to do spreadsheets, letters and documents

oWorked directly with vendors to negotiate pricing and maintenance contracts

oMaintained inventory on office supplies and ensured office equipment was properly serviced

oDetermined budget availability for new hires

oManaged attorney dues and CLE seminars for the law office, responsible for IRS activity including tax payments, coordinated all firm's insurance plans with various agents, and ensured the availability of necessary office supplies

Assistant Operations Manager, Branch Banking & Trust, Macon, GA May 2001 - January 2004 Monday through Friday 8:30am – 5:00pm

Managed daily operational functions for several branches including direct supervision of 26 tellers in 6 different branch locations. Prepared performance evaluations and salary.

Ensured adherence to corporate, regulatory, and audit guidelines

Organized and prepared internal audits

Prepared bi-weekly payroll disbursements, prepared branch bills for payment

Maintained quarterly and annual budgets

Prepared monthly and quarterly budget reports

Administered performance reviews and annual evaluations

Planned, assigned and checked work assignments

Interviewed and selected final candidates for open positions

Organized weekly sales meetings and quarterly security meetings

Processed, prepared, performed research and follow-up of daily branch work to include but not limited to: Affidavits of forgery, charge-offs, overdrafts, unidentified items, return items, dormant and abused accounts/losses, teller and general ledger outages, daily, monthly and quarterly reports.

Monitored internal controls compliance, conducted security reviews, conducted branch operational audits and teller shops, managed teller guidance and training, tracked and keyed teller rewards and sterling performance information, monitored CBT regulatory training assignments and managed the schedules

Senior Teller, Branch Banking & Trust / First Liberty Bank, Macon, GA December 1999 - May 2001 Monday through Friday 8:30am – 5:00pm Occasional Saturday 8:30am - 12:00pm

Provided excellent customer service while processing client transactions

Serviced ATM, ordered branch cash, and processed branch cash items

Managed tellers’ over/short reports, redeemed savings bonds, and processed cashier’s checks

Coached tellers on how to increase sales and referrals

Trained newly hired tellers

Conducted reviews on inventory

Education and Professional Activity

Macon State College, Macon Georgia 1994 – 1996

Jones County High School, Jones County, Georgia, 1994

Affiliations

Member Northway Church

Work Related Training and Certificates

Area Operations Manager Seminar 2002

Cohen Brown 2002

Product Knowledge I 2002

Managing Interpersonal Relationships 2003

Valuing Diversity 2003

Product Knowledge II 2003

Skills

Proficient in Word Perfect, Microsoft Word, Microsoft Excel, Power point, Outlook, Adobe Professional, Omni Page-Pro, QuickBooks, Needles, E-Clinical, API, Lawson and Powerchart,

Proficient with several law software applications such as Lexis Nexis Accurint, West Law, Pacer, and Online E-Filing for State & Federal Court

Excellent problem solving and analytical skills

Organizing and planning skills

Excellent communication and written skills

Ability to plan, organize and follow through

References

John William Mix, M.D.

575 First Street

Macon, GA 31201

478-***-****

James Allen Stevick, M.D.

575 First Street