Customer Service Representative
Resume:
Fort Gratiot, Michigan *****
810-***-**** Home
******@*****.***
810-***-**** Cell
Debra Kay Olar
Objective
To obtain a position with a company that utilizes work experience, interpersonal skills, and leadership ability. Past experience covers a wide range of responsibilities in customer service, payroll, account payables, receivables and human resources.
Experience
May 2013 – Still Fort Gratiot Lighthouse, Fort Gratiot, MI
Customer Service (tour and event information)
Gift Shop and Special Events
Thomas Edison Depot and the Museum
September 2011 – March 2013 Catalyst Healthcare Group Flint, MI
Blue Cross Blue Shield, Detroit, MI (Contract work)
Enrollment Specialist
Answer telephones
Answer insurance questions
Enroll 65 and older in Medicare eligible insurance
Print copies and file
Perform all other office duties assigned
June 2010 – September 2011 Catalyst Healthcare Group Flint, MI Martha T. Barry Medical Nursing Facility, Macomb, MI (Contract)
Administrative Assistant
Answer telephones
Type and update CNA Handbook
Type HR letters
Type, copy and send out Board of Directors monthly meeting agendas
Perform all other office duties assigned
Admission Office
Answer telephones, sort mailings and Give Tours
Take calls from the hospital on beds available
Review referrals, check admission guidelines and restrictions
Key information into programs (Point click, All scripts, pie.mclaren.org, All scripts. Extended Care and Web referrals
Print out referrals and give to Director of Nursing to okay transfer
Human Resource Office
Handle the Family Medical Leave Act
Called interviewed and tested new employees
Type offer/acceptance/denial letters
Set up new hire files and coordinate orientation
Call/fax on references
November 2007- December 2008 Visiting Nurses Association
Alzheimer’s Adult Daycare Program Coordinator
Answer telephones
Check clients in and out of Alzheimer’s Daycare
Community Mental Health paperwork
Set up daily programs and activities for clients
Set up outings and entertainment for clients
Plan the monthly family luncheon
Organize and file paperwork
Hold and set up monthly meetings with employees
Set up continuing education and testing for employees
Buy supplies, food and crafts for the daycare
Set up informational booklets to send to new clients and caregivers
October 2007-November 2007 Manpower Port Huron MI
Accounts Receivables Clerk
Temp work at Wirtz Manufacturing Company
Calling or writing emails to customers
Setting up payment plans
Notating customers files
Filing paperwork
Perform all other office duties assigned
April 2007 – June 2007 Marwood Nursing & Rehab Port Huron, MI
Externship - Medical Records Department
Auditing and filing medical records
Setting up and breaking down medical charts
Created Account Receivables Spreadsheet
March 1998 – May 20, 2005 Doveport Systems, L.L.C./Dualex Port Huron, Mi
Human Resource Coordinator
Administered two locations with various benefit levels. All pre-employment screening, personnel file maintenance, provided supervisory assistance with disciplinary actions, civil rights and discrimination charges, Workers’ Comp, unemployment, OSHA, COBRA, and FMLA.
Handle all benefit enrollments and changes for health, dental, short and long term disability, and life insurance.
401 (K) Profit Sharing Plan. Enrollment, census preparation, handled all presentation information, inquires and forms 5500.
Administered two locations payroll. Complete weekly payroll processing, new hire paperwork, vacation schedules, all related tax filings, raise scheduling and all computer input and maintenance.
Other duties perform travel arrangements, petty cash, and safety coordinator; organize yearly hearing tests and flu shots.
Company picnic, Christmas Party and Children’s Christmas Gifts.
Responsible for handling accounts payable.
1996-1998 State of Michigan, Secretary of State Port Huron MI
Department Aide
Assist Customers on all phases of license renewal, titles, transfers and voter registration.
Ensure prompt, timely and efficient customer service.
Responsible to balance daily cash drawer.
April 1997-1998 Interim Personnel Port Huron, MI
Clerical Assistant
Assist Client Service Representatives with daily call ins.
Filing and updating employee applications.
Obtain credit verifications for new clients.
Perform all other office duties as assigned.
January 1972-1996 Sperry’s Department Store Port Huron, MI
Office Manager
Calculated Employee Payroll, Benefits, and Vacations etc.
Solely responsible for handling accounts payable and accounts receivable.
Audited all daily cash and credit transactions, receipted monies.
Make all bank deposits.
Budgeted store expenses monthly.
Assisted customers with all credit, service and payment inquiries.
Coordinated employee morale activities.
Education
Baker College – Associate of Applied Science Degree, Medical Insurance Specialist - 3.95 Summa Cum Laude
Port Huron High School, Diploma
Business and other related courses through St. Clair Technical Center
COMPUSA Computer Training
Automatic Date Processing (ADP), payroll for Windows, Etime, ReportSmiths
Peartree Accounts Payable and Receivables Software Training
Certificate of Completion for Industrial First Aid Class
Michigan Department of Consumer and Industry Services CET training program When Miosha Visits
Various employment/benefit related seminars attended which did not earn college credit, however do apply toward HR Certification.
Copies available upon request
Personal References available upon request
Contact this candidate