Customer Service Administrative Assistant

Heather M. Hayes

*** *. ********* ******, ******, NC 27703

919-***-**** ~ ****************@*****.***

Professional Summary

Service oriented Executive Administrative Assistant with twelve year background in Hospitality Business Administration. Core competencies include Microsoft Office, Organizational ability, and Problem-Solving as well as excellent communication and time management skills. Handle tasks with accuracy and efficiency.

Skills

Customer and Personal Service

Clerical

Critical Thinking

Time Management

Food Production

Judgement and Decision-making

Complex Problem-Solving

Administration and Management

Experience

Ticket Inside Sales Representative April 2013 – September 2013

Durham Bulls Athletic Park, Durham, NC

Responsible for customer service, supported marketing and promotional projects for ticket events

Sold and processed ticket orders via mail, telephone, internet and on site

Office Assistant January 2011 – April 2012

NCCU Office of VC, Student Affairs, Durham, NC

Performed general administrative tasks

Assisted with ideas for student programs

Receptionist January 2012 – June 2012

Travel Leaders, Durham, NC

Welcomed visitors by greeting in person or via telephone; answered or referred inquires

Maintained safe, clean area by complying with procedures, rules and regulations

Administrative Assistant March 2006 – March 2007

Center for Employment Training, Durham, NC

Provided office support, implemented administrative systems, procedures and policies

Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions

Education

Bachelor of Science: Hospitality and Tourism Administration May 2013

North Carolina Central University, Durham, NC

Associate of Applied Science: Business Systems Administration September 2008

ECPI College of Technology, Raleigh, NC

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