Customer Service Representative

Amanda P. Deshazier

***** ******** **. **** #1-562-***-****

Bellflower, CA. 90706 *******@***.***

PROFILE Data Entry/ Accounts Payable

Experienced with proprietary financial software for data entry and retrieval; update and maintain customer data; familiar with general office equipment including copiers, fax machines and 10-key calculators.

Skilled in customer service and telephone operations, handle customer inquiries and phone presentations in a professional manner.

Familiar with Excel, Microsoft Word, Outlook Express, People Soft, Kuali and Cyber Source

EXPERIENCE Manager of Donor Services 10/2008 – Present

Keck School of Medicine of USC, Los Angeles, California

Responsible for all aspects of gift processing that includes acknowledgements, corrections, fund assignment, reporting and record maintenance and all services unique to an office supporting major gift fundraising efforts.

Act as liaison between the donor, Keck Medicine and Central Advancement.

Request Pledges to be Set-up, Request new account numbers to be set up.

Alumni and Development Records, University Advancement 1997 – 09/2008

University of Southern California, Los Angeles, California

Data Entry Operator II

Codes and enters data into University’s financial database, PeopleSoft/AIMS computer system for various university-wide organizations.

Assisted in developing and maintaining automated systems and procedures. Provided input for the development of the university financial application, PeopleSoft/AIMS.

Monitors, reviews and verifies accounting records and transactions for accuracy, timeliness, and adequacy of supporting documents.

Reconciles accounts to the university financial system. Researches and resolves problems and adjusts accordingly.

Assisted in training new employees for university database PeopleSoft/AIMS throughout the university.

Process- G- receipts for Annual Giving, USC Associates and University Trustees.

Children's Hospital Foundation Office, Hollywood, California 1995 – 1997

Receptionist

Effectively handled customer inquiries for the information center.

Receive visitors and ascertains pertinent information. Answer telephones and provides information or refer calls. Take and deliver messages.

Process incoming and outgoing mail and packages. Send and distribute fax messages.

Assist in preparing and processing correspondence, reports, course materials and/or other documents.

Handled cash transactions and balances.

Department of Water and Power, Los Angeles, California 1992 - 1994

Customer Service Representative

Handled phone calls and greeted customers for service and general inquiries.

Handled financial transactions involving cash, checks, money orders, and credit cards.

Prepared and processed correspondence, reports, course materials and/or other documents.

Education: Academy Pacific Business and Travel College, Hollywood, 1992

Certificate

Manual Arts High School, Los Angeles, 1988-1991

AFFILIATIONS Vice President of the Social Committee for the USC Staff Club

Duties: organize and plan all the parties and events.

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