Customer Service Manager
Resume:
Jarrod Cavanaugh
Louisville, KY 40241
Objective:
To fulfill all the job duties assigned and foreseen and execute them to the exact standards I hold myself to.
Employment:
Operations Manager – Louisville Metro March 2015 to present
Spartan Staffing
I manage the operations of Spartan Staffing in the Louisville Metro Market. I am responsible for all customer service, employee recruiting and retention, pay roll, order fulfillment and sales. I have direct accountability for all compliance with company procedures, federal/state laws, and P&L.
Assistant General Manager – Southern Region February 2013-May 2014
Road and Rail Services Louisville, KY
I managed the 24 sites on the Southern Region in 10 states. I was responsible for all operations that include train operation, railcar inspection and repair, auto site vehicle handling, auto rack loading, auto rack multi-level pretrip inspection, certification, and repair, box car prep and repair, mobile repair work, trailer hostling, drayage and industrial switching. I was responsible for three area managers, a safety manger, and twenty four site managers. This includes all aspects of safety, production, and financial aspects of each site.
General Foreman September 2010 – February 2013
CSX Transportation Corbin, KY
I managed all day to day Mechanical Car Operations at Corbin Kentucky and all outlying and surrounding line of road territory extending from Cynthiana, KY to Etowah, TN and Somerset, KY to Norton, VA. I worked daily on safety and production, working to meet a budget with incoming and outgoing expenses. I worked within Federal Railroad Administration, Department of Transportation, and American Association of Railroads regulations and requirements. I managed 55 employees working 24 hours a day/ 7 days weeks. I worked well with other department managers and employees. I worked hard to help the company to succeed in all areas I could influence.
General Foreman May 2008 –September 2010
CSX Transportation Selkirk, NY
Managed Yard and Shop Operations on a day to day basis atone of the largest A Hump Terminals on CSX. I strived to stay heavily engaged with my employees and hold them to a high level of accountability. I handled multiple tasks and situations on a day to day basis. I frequently participated in the TAPS process and handle derailments and clean up. I worked to communicate the goals of the company to the employees and find ways to help them to achieve the goals in a timely manner while maintaining the highest level of safety. I was part of major change modules in man power and worked to design force plans to achieve goals in production and budget.
Assistant General Forman April 2007 – May 2008
CSX Transportation Buffalo, NY
Managed Car Inspectors in the day to day operation of an A Hump Terminal.
I was very involved with my employees and their skills. I participated in Terminal Operations in Buffalo. I worked closely with the General Foreman in making manpower and operating decisions.
Carman/ Safety Director August 2002 - April 2007
CSX Transportation Madisonville, KY
Inspected inbound and outbound trains making repairs and finding defects with railcars. Defective cars were put in a shop area where we performed all needed repairs ranging from welding to pipe fitting to overhaul.
As Safety Director I was responsible for all safety reports, action plans, and daily briefings of all employees, identification and correction of unsafe actions, conditions, and behaviors. I also ordered and maintained a stock of all needed PPE and safety accessories. I stayed active with management and employees alike, working well with both.
Head of Outside Operations May 2001- August 2002
Peavey Grain Madisonville, KY
Inspected incoming grain, unloaded and loaded grain, performed maintenance of facility, generated monthly reports of storage quantities, supervised part time help, and fulfilled many other duties.
Education:
32 hours College Credit
Attended 1999-2000
Cumberland College Williamsburg, KY
Attended 1 year of college, accruing 32 credit hours.
High School Diploma
Attended 1996-1999
Hopkins County Central High School Madisonville, KY
I graduated in the top 10% of my classes with a certification in business and a certification in marketing.
Skills:
Safety Oriented
Action Oriented
Good Manager of People
Computer literate with a large amount of experience in Windows, Word, and Excel
Proficient welder and pipe fitter
Strong organizational skills
Self starter and self motivated
Good people skills
Team Player
Goal Oriented
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