Customer Service Management

LARRY SCHOFIELD

**** ********* **., ******** *******, UT 84045 Cell Phone: 208-***-**** Email: *****@***-******.***

WORK EXPERIENCE

ENRICHMENT TECHNOLOGY US, INC., Hobbs, NM

HR DIRECTOR & SENIOR MANAGER, Nov. 2011 – Present

Key member of Leadership Team responsible for directing U.S. operations.

Member of International HR Leadership Team (countries represented - US, Germany, Netherlands, France, UK).

Advisor to management teams on issues involving leadership, organization development, effectiveness of management and their teams, succession planning, talent management, compliance and other HR processes and issues.

Develop and execute recruiting strategies for attracting highly skilled employees (e.g. Cyber Security, Engineering, Quality Control, IT, Project Management).

Manage HR staff to ensure smooth operation of benefits, recruiting, employee relations, international and domestic compliance, payroll, training and development, retention, and performance management.

Plan, organize and implement site-wide initiatives.

Consult with employees and administer satisfaction surveys to discover methods for improving Employee Satisfaction.

Ensure HR policies align with tactical business and operational plans.

Continuously seek out industry best practices and strategies to improve organizational performance.

Lead HR core processes: performance management, change management, succession planning, workforce planning, salary reviews and incentive compensation.

Handle complex employee issues.

Promote Occupational Health and Safety; 2-years without lost time accident.

Top Secret DOE Q Clearance.

HR and TRAINING CONSULTANT, Idaho Falls, ID

CONSULTANT, June 2004 – Nov. 2011

Provide employment law guidance and training on topics including: hiring, firing, documentation, discipline, performance management, sexual harassment, discrimination, FMLA, safety and workers comp, wage and hour law, privacy, and workplace violence.

Ensure legal compliance by reviewing current policies and procedures, employee handbooks, grievance procedures, disciplinary actions, etc.

Evaluate safety and workers compensation programs including: return to work programs, job safety analysis, safety committees, safety incentives, etc.

Provide training delivery on topics like: motivation, organizational reward systems, customer service, building relationships of trust, change management, crucial conversations, dealing with difficult people, listening skills, diversity, handling change, sales, meeting management, interviewing skills, hiring, leadership, creating mission statements, creating vision statements, performance assessment, performance coaching, taking ownership, communication, strategic planning, stress management, continuous improvement, work flow and team building.

Assist organizations in the evaluation of compensation related issues like: job analysis, performance measurements, reward and recognition programs, job evaluation, pay for performance standards, and benefits plans.

Help companies maximize organizational effectiveness by strategically implementing effective: organizational change, process management, organizational health, culture change, and evaluating organizational structure.

Improve employee relations and communication using a variety of consultative and training tools.

Built and rolled out corporate Continuous Improvement program that saved company $5-million in 1st year, 10-million by year 3.

PRO-SEEKER RECRUITING SERVICES, Idaho Falls, ID

PRESIDENT, Aug. 2005 – Nov. 2011

Manage all HR related activities (e.g. hiring, firing, write policies and procedures, compensation, benefits, employee relations, etc.).

Secured and managed multi-million dollar contracts with large National companies.

Full P & L responsibility; manage all accounting and financing activities.

Recruit high quality targeted candidates for clients companies.

Design training and staff development tools.

Organizational development.

Strategic planning.

LARSEN, INC., Hamer, ID – Larsen Farms is a $150-Million company with 800 employees

HUMAN RESOURCES MANAGER, Dec. 2002 – June 2004

Managed HR staff.

Handled Employee Relations.

Managed all recruiting programs (i.e. hired 400 people in 1-month!).

Developed and delivered executive, management, and staff training.

Wrote and implemented new company-wide policies and procedures.

Ensured compliance with all state and federal employment laws and regulations.

Developed and implement new safety initiatives with the Safety Director.

Developed new company-wide performance evaluations and performance management programs.

Performed needs assessments to determine organizational needs, then implemented plans for improvement.

Organized and facilitated meetings for improving interdepartmental communications & processes.

Worked with all levels of management on strategies for increasing performance of all employees.

Project lead for the implementation of HR and Payroll JD Edwards integrated computer system (on-time and under budget).

COUNTY OF SAN BERNARDINO, PERFORMANCE EDUCATION RESOURCE CENTER, San Bernardino, CA

HR TRAINING CONSULTANT, June 2001 – Nov. 2003

Trained over 1,500 employees on topics including: communication, diversity, meeting management, safety, ownership, customer service, employment law, performance management & leadership.

Consulted with management in the development of organizational goals and objectives.

Developed & delivered custom training courses for all levels of staff and management.

Customized, updated, and edited existing course materials to meet the needs of each client.

Conducted group facilitation.

Received consistent recognition from clients on the quality of products and services provided.

WEST VALLEY STAFFING GROUP/ APPLIED MATERIALS, Santa Clara, CA

ON-SITE HR and STAFFING MANAGER at Applied Materials, Nov. 1999 – June 2001

Provided on-site HR management services for an outsourced staffing service that included over 800 employees for Applied Materials (the world’s largest producer of semiconductor manufacturing equipment).

Managed on-site HR functions and recruiting programs, including 10 Recruiters.

Key player in producing over 200% growth in revenues over one year period.

Trained client managers on employment law, policies and procedures.

Trained new staff.

MANPOWER STAFFING, INC., San Jose, CA

LEAD RECRUITER, Oct. 1998 to Nov. 1999

Managed 6 Jr. Recruiters & clerical staff.

Recruited qualified employees for high tech, government, banking, retail, and manufacturing businesses.

Placed qualified applicants in positions according to their experience, ability, and interpersonal skills.

Processed all paperwork for new hires, conducted new hire orientation and training.

Key player in producing over 110% growth in revenues over one year period.

Complied with all HR policies and procedures and employment law.

Complied with ISO 9002 quality requirements.

Trained new staff.

EDUCATION

CAL STATE UNIVERSITY SAN BERNARDINO

Master of Science, Industrial/Organizational Psychology

BRIGHAM YOUNG UNIVERSITY

Bachelor of Science, Psychology

PROFESSIONAL AFFILIATION and CERTIFICATIONS

SHRM Board Member (10-years)

ASTD Member

Economic Development Corporation - Legislative Committee

Train the Trainer Certified for Vital Smart Managing Crucial Conversations

Certified Trainer for Vital Smart Performance Coaching

Certified Trainer for Achieve Global / Zenger-Miller

SKILLS

Ability to successfully lead corporate initiatives

Ability to complete projects on-time and under budget

Ability to provide world-class customer service

Excellent written and verbal communication

Expert in Human Resource Issues

Expert in training design & development

Exceptional problem solving ability

Ability to create research designs focused on measurable results

Ability to effectively work with all levels of management and staff

I am a team player who is flexible, detail oriented, and self-motivated. I get results!

REFERENCES will gladly be provided upon request

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